NPS
74
23 responses
Last 30 days
23 responses
78%
18 Promoters
17%
4 Passives
4%
1 Detractor

NPS over time

30-day NPS
74
23 responses
Last 30 days
78%
18 Promoters
17%
4 Passives
4%
1 Detractor
9

Super soft t-shirts. And they are such a great price. I’d have to pay 2 or 3 times more at a designer fashion house for this quality.

9

The quality of the clothing is excellent. My mother is a seamstress and she’s always commenting on the meticulous care given to the stitches on my Hem & Stitch sweaters. The store was closed the day I tried to visit, but I had the next day off so I came back.

7

My orders have been shipping slower and slower and it seems the denim you are using these days is a lots thinner. It is wearing in the knees a lot faster. Still a fan, but hope you can get quality back on track.

9

I’m a nut for well made clothing and so I was overjoyed when I found you all. Each item is so meticulously made, it just oozes quality. My only issue has been you don’t have my size in many of your lines. Makes it hard to convert my whole wardrobe.

8

I wear oxfords every day. Been wearing them for over 20 years. And now I’ve found the perfect oxford. Best fit and the price is amazing for the quality. Nice job. Only issue is the buttons come loose a bit easy.

9

My girlfriend told me to get your app, put it on the iPad and started browsing. Liked the look of your basics. Solid stuff. Ordered some of your shirts and they fit great and are super soft. Now I can just order new shirts from you guys, no more going to the mall.

10

My boyfriend was super sweet and got me a gift certificate to your store for my birthday and I got a new pair of jeans. Love the way they hug my curves and the wash is just dark enough without being too dark. Plus the quality is incredible, other jeans at your price point are so thin and fray super easy.

10

Incredible value and quality for the price, plus the stores are always a great source of inspiration for the looks.

10

Great quality and great service. Tops.

9

Incredible quality and value.

9

I bought one blouse and it ripped the third time I wore it. When I went to return it the customer support person was super helpful and took it back no questions asked. Really impressed. Customer for life now.

10

Been a customer since day 1. My other stuff doesn’t get nearly as much use now, since I prefer to wear my denim and blouses from you all. The new silk is incredible too. Plus you guys have colors no one else has.

9

Most brands only aspire to what Hem & Stitch achieves. I don’t know how you do it, but I love it. Every month I’m on your site looking at what’s new and reading the stories of your craftsmen.

9

Been a customer for years, the clothes last super long, the biggest issue is me staining them :). SO when I do need to replace a pair of jeans or a sweater, I can pop in and pick one up.

4

Your Oxfords are a great cut and quality, but the material is a bit heavy. I live in Hawaii and so a linen or lighter weight cotton would be amazing. Most of my friends live here, so we all wear shorts and t-shirts most of the time.

10

Probably ordered 50 times from you guys and each time have been impressed with the quality, consistency, and speed. I didn’t think you could do it time and time again.

9

My first order arrived last week, a simple oatmeal cashmere crew sweater. I adore it. I’ve gotten more compliments on this sweet little sweater than any item I’ve ever worn before. Will be back for more soon :)

9

I wear your hoodie almost everyday. It’s really soft and comfortable. It was more expensive than previous ones I had ordered. But I love you guys.

9

Bought a leather jacket a month ago and it’s my new favorite thing in my closet. I can’t believe how high quality it is for how little I paid.

7

The clothes are great, love the quality, but the staff at your stores are hit or miss. My local store has super friendly team, but when I visited San Francisco last month I stopped in, but no one helped me and when I checked out I felt like they were distracted.