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NPS
64
14 responses
Last 30 days
14 responses
79%
11 Promoters
7%
1 Passive
14%
2 Detractors

NPS over time

30-day NPS
64
14 responses
Last 30 days
79%
11 Promoters
7%
1 Passive
14%
2 Detractors

14 responses

14 responses

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7
Jason Rodriguez ✉
3 list
5 hours ago

Not sure if the AC was broken or what but it was SUPER cold in the store. I live in California and it get’s hot, but it’s hard to shop when you’re shivering. Still, I did get a pretty killer sweater! I’ll come back in the winter when it’s warmer ;)

9
Alaina Dunn ✉
15 hours ago

The jeans I ordered didn’t fit very well, so I wanted to return them, but I couldn’t find out where to print the return shipping label. After contacting support they helped me, which was super pleasant.

10
Mila Montgomery ✉
3 list
23 hours ago

Made a return the other day and it was really pleasant.

9
Lyla Hoffman ✉
a day ago

Love being able to make returns at the store for the things I bought online. So much better than printing a return label and shipping it out. Plus I can walk out with something new on the spot.

9
Tristan Grant ✉
3 list
a day ago

I had to return an online purchase, and I figured I’d just run down to your Palo Alto store. Your staff was able to make it happen, but they hadn’t processed an online return before, so it took a few minutes. It’s really convent to shop this way, so I’d suggest making the process a bit smoother, Well done though!

9
Aniyah Thomas ✉
3 list
3 days ago

I bought one blouse and it ripped the third time I wore it. When I went to return it the customer support person was super helpful and took it back no questions asked. Really impressed. Customer for life now.

2
Gabrielle Chavez ✉
3 list
6 days ago

Bought some shirts last week at the store and they shrunk, tried to return but the staff was really rude and insinuated that I had washed them incorrectly. I expected more from you all.

9
Summer Davis ✉
8 days ago

One of the best mobile check-out experiences ever. Loved that I could take a photo of my credit card, I hate entering all that info every time. Only issue I’ve had is that the returns were a bit tricky. Took a lot of effort to get the label.

10
Peyton Morgan ✉
3 list
9 days ago

Your sales are always a big deal. The free shipping and returns are great and customer service has always been crazy helpful and quick to respond. It’s like they never sleep.

10
Declan George ✉
3 list
9 days ago

Love your fast shipping and easy returns.

2
Omar Perkins ✉
3 list
9 days ago

Look, I love they way your cloths fit, but you definitely need to come up with a better way to handle online purchases being returned to local stores. The staff was bewildered and it took over an hour to fully complete the process. It did get done so you saved a little face, but what a mess!

9
Nathan Holland ✉
3 list
10 days ago

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.

10
Mckenzie Garrett ✉
11 days ago

Everyone claims to have easy returns, but you actually do. I can’t tell you how many sites I’ve had to beg and plea with customer support to authorize a return. There’s none of that with you guys. I just stick the label you include in the box and drop it in the post. So great.

10
Violet Bishop ✉
11 days ago

Found Hem & Stitch online first, then I needed to return something that wasn’t quite the right fit and found out you had a store really close to my house. Fell in love with everything instantly. The person who helped me couldn’t have been sweeter and I even picked up a new shirt for my husband.