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NPS
50
16 responses
Last 30 days
16 responses
75%
12 Promoters
0%
0 Passives
25%
4 Detractors

NPS over time

30-day NPS
50
16 responses
Last 30 days
75%
12 Promoters
0%
0 Passives
25%
4 Detractors

16 responses

16 responses

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9
Bailey Dixon ✉
3 list
less than a minute ago

I’ve been a customer for years. Love your stuff, the quality has been incredible year after year and tell everyone I know that they should be buying from Hem & Stitch.

10
Jenna Mitchell ✉
3 list
6 hours ago

I used to work and retail and so I know how tough it can be, your staff is just the best. Never had a bad interaction with them and they are super knowledgeable about the origin of the materials, construction, stock levels, discounts. It’s kinda crazy.

9
Ryleigh Black ✉
3 list
8 hours ago

Super soft t-shirts. And they are such a great price. I’d have to pay 2 or 3 times more at a designer fashion house for this quality.

10
Layla Lynch ✉
3 list
2 days ago

Incredible value and quality for the price, plus the stores are always a great source of inspiration for the looks.

9
Andrew Mcdonald ✉
3 list
2 days ago

I don’t like to spend much on my wardrobe, and so Hem & Stitch helps me stretch my budget and look great too.

9
Katelyn Cook ✉
3 days ago

Found you through an ad on Facebook. The clothes looked great so I installed your app. Been really impressed. The quality, fit, and price are all super. Much cheaper than J.Crew and Madewell.

0
Aaron Mills ✉
3 list
3 days ago

What a disaster! Your vintage tees run way to big, your jeans are stiff as a board, and the Oxford sweater felt like burlap! I’m not sure what all the fuss is about. I’ll stick to Old Navy. They may not be "high fashion", but at least they are cheap! No thanks.

9
Jaiden Nguyen ✉
3 list
3 days ago

Incredible quality and value.

9
Steven Sims ✉
3 list
5 days ago

I don’t make a ton of money, but I love to look good. You guys make it easy.

9
Reagan Hill ✉
3 list
6 days ago

The longest lasting pair of jeans in my closet are from Hem & Stitch. Just got a new blouse and it’s wonderful. Plus I love that it didn’t break the bank.

3
Alexandra Murray ✉
3 list
7 days ago

While everything is nice, being on a tight budget I can’t recommend shopping with you guys for the basics. Maybe splurge every once in a while.

2
London Powell ✉
3 list
8 days ago

Not enough discounts. Everyone else is always offering me discount codes. Your few sales aren’t enough.

10
Peyton Morgan ✉
3 list
9 days ago

Your sales are always a big deal. The free shipping and returns are great and customer service has always been crazy helpful and quick to respond. It’s like they never sleep.

9
Nathan Holland ✉
3 list
10 days ago

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.

3
Oscar Caldwell ✉
3 list
11 days ago

I don’t talk about fashion with my friends. I really only buy underwear and undershirts from you guys anyway, nothing that special. Sort of expensive compared to what you can get at a big box store too.

10
Jenna Pena ✉
3 list
13 days ago

The perfect balance of great quality and fair price. I hate when companies skimp on quality to save a few bucks, Hem & Stitch has stayed true to their founding of great quality.