NPS
71
7 responses
Selected period
7 responses
71%
5 Promoters
29%
2 Passives
0%
0 Detractors

NPS over time

NPS
71
7 responses
Selected period
71%
5 Promoters
29%
2 Passives
0%
0 Detractors
10

I love being able to visit your stores and try things on and make sure everything fits. I usually browse around online, but end up buying in the store.

9

I’ve been a customer for years. Love your stuff, the quality has been incredible year after year and tell everyone I know that they should be buying from Hem & Stitch.

10

First time buying cloths from my iPad but it was great. Love how you have videos of the models wearing the cloths. Makes it much easier to imagine how it will actually fit.

7

Appreciate how you make the process of buying super quick. Unfortunately the sweater I bought was a bit too small. Said it would fit my chest dimensions, but I guess not. Now I need to return it.

10

Your store just opened up near me, and one night after dinner I had a few minutes to kill and so I wandered in. Was really lovely store and the staff was super friendly, not pushy. Long story short, I ended up buying $300+ worth of new stuff :)

9

Wandered into your shop the other day and ended up buying a bunch of your super soft t-shirts. I couldn’t find my size, but Rachael was super helpful in locating some in the exact color I wanted. I’ve told all my girlfriends to check you guys out when they are downtown.

8

My husband got me a gift certificate for you guys last Christmas since he noticed me browsing around your store. So last week I went in to peruse and I ended up buying a really nice skirt. It’s really nice, but a bit annoying it is dry clean only. I am not a dry cleaners person, so while it’s lovely, I don’t end up wearing it much.