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NPS
80
15 responses
Selected period
15 responses
87%
13 Promoters
7%
1 Passive
7%
1 Detractor

NPS over time

NPS
80
15 responses
Selected period
87%
13 Promoters
7%
1 Passive
7%
1 Detractor

15 responses

15 responses

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9
Christopher Silva ✉
3 list
11 days ago

Amazing app and clothes.

10
Gage Harrison ✉
3 list
12 days ago

Love the colors you guys offer. Most men’s clothes are really dull.

10
Alice Snyder ✉
13 hours ago

Fast shipping, incredibly generous return policy, and amazing clothes I can’t find anywhere else. Pretty rad.

9
Isabel Scott ✉
3 list
a day ago

Searching your site is the best out there, such great shots of the clothes and no duds :)

0
Juliana Carroll ✉
3 list
12 days ago

Worst shopping experience. Your stuff is for young people who have no taste. You should sell clothes for real women.

10
Lydia Baker ✉
3 list
5 days ago

I recently discovered you guys and have been blown away. Your clothes fit me perfectly. Although I wish you had better laundering instructions.

9
Alejandro Burns ✉
7 days ago

The stores are great, the site is great, the clothes are great. My only nit would be I wish you had a line for huskier guys like me.

10
Gabriella Neal ✉
3 list
6 days ago

Didn’t expect ordering clothes from a phone would be any good, but I’m now on my 6th order and loving it. So much faster checkout than shopping on my Mac.

9
Katelyn Cook ✉
3 days ago

Found you through an ad on Facebook. The clothes looked great so I installed your app. Been really impressed. The quality, fit, and price are all super. Much cheaper than J.Crew and Madewell.

9
Brody Bennett ✉
3 list
9 days ago

I’m a slimmer guy so it’s been hard to find clothes that fit off the rack from most companies, but when I discovered you guys I was pleasantly surprised to find out how well your oxfords fit me.

9
Dominic May ✉
8 days ago

Been a customer for years, the clothes last super long, the biggest issue is me staining them :). SO when I do need to replace a pair of jeans or a sweater, I can pop in and pick one up.

10
Claire Ross ✉
7 days ago

I never answer questions like this, but I had to tell you how much I love your clothes and what you stand for. It’s hard to find principled companies these days and from every interaction with you I know you care. Keep it up.

10
Aubree Fisher ✉
4 days ago

I recently got a new job and so I needed a bunch of new clothes and have been over the moon for your slacks and sweaters. Super chic and fresh. Being 26 I don’t want dated professional stuff. Never an issue with Hem & Stitch.

7
Michelle Hansen ✉
3 list
12 days ago

The clothes are great, love the quality, but the staff at your stores are hit or miss. My local store has super friendly team, but when I visited San Francisco last month I stopped in, but no one helped me and when I checked out I felt like they were distracted.

9
Nathan Holland ✉
3 list
10 days ago

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.