NPS
71
7 responses
Selected period
7 responses
71%
5 Promoters
29%
2 Passives
0%
0 Detractors

NPS over time

NPS
71
7 responses
Selected period
71%
5 Promoters
29%
2 Passives
0%
0 Detractors
10

The fit of my new sweaters are great. Got them in every color you offered.

8

Got the app after Apple featured it. Don’t shop much on my phone, but your app makes it super easy and fast. Love your cashmere sweaters. Getting them in every color.

9

Whenever I need help the staff has been super helpful. I think you could have more sizes in stock. Sometimes I have to order online since you don’t have the color and size I want.

9

The site is really fast and easy to use. Got a bunch of t-shirts last month and a new pair of jeans just the other day. They are exactly the same color as on the site, that rarely happens.

9

Wandered into your shop the other day and ended up buying a bunch of your super soft t-shirts. I couldn’t find my size, but Rachael was super helpful in locating some in the exact color I wanted. I’ve told all my girlfriends to check you guys out when they are downtown.

7

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

10

When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.