NPS
57
7 responses
Selected period
7 responses
71%
5 Promoters
14%
1 Passive
14%
1 Detractor

NPS over time

NPS
57
7 responses
Selected period
71%
5 Promoters
14%
1 Passive
14%
1 Detractor
9

Ordered a few t-shirts a couple nights back and they arrived the next day, super fast. Love them.

9

I buy all my basics from ya’ll. It’s super convenient since your store is just a couple blocks from my work.

9

Bought a new pair of jeans and they just arrived a couple days ago. Breaking them in and they are already fitting great.

4

Been trying to order for a couple days, but the app crashes every time I get to the checkout process. Just about to give up.

9

Downloaded the app a couple weeks ago when you were featured. Loved the new customer on-boarding experience, really solid orientation and I’m wearing my new t-shirt as I type this :)

8

One of my friends actually told me about you a couple months back. Since then I’ve been hooked. I’ve bought in the stores dozens of times. The style is just the right balance of trendy and timeless. Plus the materials are super high quality. Washed some of shirts a bunch of times and no sign of fading.

9

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.