NPS
25
4 responses
Selected period
4 responses
50%
2 Promoters
25%
1 Passive
25%
1 Detractor

NPS over time

NPS
25
4 responses
Selected period
50%
2 Promoters
25%
1 Passive
25%
1 Detractor
9

Bought a new pair of jeans and they just arrived a couple days ago. Breaking them in and they are already fitting great.

5

Customer support takes forever to respond. I’ve literally waited days for a response about an order I placed and needed to change the shipping address since I wasn’t going to be in town to receive it. Annoying.

7

My orders have been shipping slower and slower and it seems the denim you are using these days is a lots thinner. It is wearing in the knees a lot faster. Still a fan, but hope you can get quality back on track.

10

I never answer questions like this, but I had to tell you how much I love your clothes and what you stand for. It’s hard to find principled companies these days and from every interaction with you I know you care. Keep it up.