NPS
86
7 responses
Selected period
7 responses
86%
6 Promoters
14%
1 Passive
0%
0 Detractors

NPS over time

NPS
86
7 responses
Selected period
86%
6 Promoters
14%
1 Passive
0%
0 Detractors
10

Love your fast shipping and easy returns.

9

Best shopping experience I’ve had in a long time. App was super easy to use, checkout was quick, and everything arrived super fast. Love it.

8

Got the app after Apple featured it. Don’t shop much on my phone, but your app makes it super easy and fast. Love your cashmere sweaters. Getting them in every color.

9

The site is really fast and easy to use. Got a bunch of t-shirts last month and a new pair of jeans just the other day. They are exactly the same color as on the site, that rarely happens.

10

Lifetime customer. My closet is filled with Hem & Stitch and I couldn’t be happier. The best thing is everything. You sweat the details from the site search being super easy to use to the crazy fast free shipping.

10

Everyone claims to have easy returns, but you actually do. I can’t tell you how many sites I’ve had to beg and plea with customer support to authorize a return. There’s none of that with you guys. I just stick the label you include in the box and drop it in the post. So great.

9

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.