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NPS
13
8 responses
Selected period
8 responses
50%
4 Promoters
13%
1 Passive
38%
3 Detractors

NPS over time

NPS
13
8 responses
Selected period
50%
4 Promoters
13%
1 Passive
38%
3 Detractors

8 responses

8 responses

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10
Vivian Allen ✉
3 list
8 days ago

The fit of my new sweaters are great. Got them in every color you offered.

4
Wesley Garza ✉
12 days ago

Been trying to order for a couple days, but the app crashes every time I get to the checkout process. Just about to give up.

3
Alexandra Murray ✉
3 list
7 days ago

While everything is nice, being on a tight budget I can’t recommend shopping with you guys for the basics. Maybe splurge every once in a while.

8
Nathan Gordon ✉
3 list
8 days ago

Got the app after Apple featured it. Don’t shop much on my phone, but your app makes it super easy and fast. Love your cashmere sweaters. Getting them in every color.

10
Sarah Gardner ✉
3 list
13 days ago

I must buy something every week. I love that I can quickly return, for free, online or stop by the store if that’s easier too. The site does a great job of showing off the details and the feel always matches what I was expecting.

9
Summer Davis ✉
8 days ago

One of the best mobile check-out experiences ever. Loved that I could take a photo of my credit card, I hate entering all that info every time. Only issue I’ve had is that the returns were a bit tricky. Took a lot of effort to get the label.

10
Claire Ross ✉
7 days ago

I never answer questions like this, but I had to tell you how much I love your clothes and what you stand for. It’s hard to find principled companies these days and from every interaction with you I know you care. Keep it up.

1
Harrison Ward ✉
3 list
7 days ago

I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!