NPS
100
4 responses
Selected period
4 responses
100%
4 Promoters
0%
0 Passives
0%
0 Detractors

NPS over time

NPS
100
4 responses
Selected period
100%
4 Promoters
0%
0 Passives
0%
0 Detractors
9

Most stores make me feel awkward to browse, your staff is friendly without being pushy. I really appreciate it. And I don’t buy much in the store, but I do use the site after.

10

I must buy something every week. I love that I can quickly return, for free, online or stop by the store if that’s easier too. The site does a great job of showing off the details and the feel always matches what I was expecting.

9

I’m SO happy you guys opened a store in Tyson’s Corner. I typically buy off of your website, but I certainly prefer to touch and feel the clothing. It can be a bit tricky to get to with rush hour traffic, but i’m willing to stomach it to get my Classic Oxford.

10

I appreciate that your store is balanced, not too girly. Lots of stores I’ve been into recently put all the men’s in the back so I feel weird walking through a huge women’s section. Having the store split down the middle is much nicer. Smart.