NPS
100
8 responses
Selected period
8 responses
100%
8 Promoters
0%
0 Passives
0%
0 Detractors

NPS over time

NPS
100
8 responses
Selected period
100%
8 Promoters
0%
0 Passives
0%
0 Detractors
9

I’m a slimmer guy so it’s been hard to find clothes that fit off the rack from most companies, but when I discovered you guys I was pleasantly surprised to find out how well your oxfords fit me.

9

It’s pretty rare to find a store that actually recommends things that look nice on me instead of just trying to sell me something. I didn’t find jeans that fit me well, but I have pretty irregular requirements. Even though I didn’t buy anything the entire experience was a delight. I’ll be back next month when I need a new sweater for sure.

9

As a smaller guy, it can be hard to find good looking stuff that also fits without needing to get it tailored. Hem & Stitch always has the best stuff in a size that fits me great.

10

My best friend told me about you last year and since then I’m a convert. The stores are super convenient and are always super well stocked. Don’t think I’ve ever not been able to find what I wanted. And I’m always the size that goes first everywhere else.

9

I didn’t get much time in the store as you were closing early due to a water main break, but I really liked the unique layout of the store. Felt a lot more intuitive to how I shop. I can’t stand walking around trying to find something that is not in the place I thought it would be.

9

Wandered into your shop the other day and ended up buying a bunch of your super soft t-shirts. I couldn’t find my size, but Rachael was super helpful in locating some in the exact color I wanted. I’ve told all my girlfriends to check you guys out when they are downtown.

10

I never answer questions like this, but I had to tell you how much I love your clothes and what you stand for. It’s hard to find principled companies these days and from every interaction with you I know you care. Keep it up.

9

I’ve been a customer for over 10 years and I come back year after year because of your focus on the customer. I now buy online and couldn’t be happier. I can quickly find what i want, checkout is painless, and my orders always arrive faster than quoted. You guys nail the essentials.