NPS
63
16 responses
Selected period
16 responses
69%
11 Promoters
25%
4 Passives
6%
1 Detractor

NPS over time

NPS
63
16 responses
Selected period
69%
11 Promoters
25%
4 Passives
6%
1 Detractor
9

I wear your jeans everyday. I tell all my friends, if they need denim, get it from Hem & Stitch.

9

Bought a pair of fun swim trunks and am really happy. Picked them up at your shop in LA while on vacation. Will def seek you out when I get home too.

10

Just got another delivery of jeans and shirts i ordered last night, super fast delivery (as always) and I get more compliments when I wear my Hem & Stitch stuff than anything else.

9

I’ve ordered a bunch of basics from you guys, but this was my first time trying you denim. Wow. Super comfy, hugs in the right places. Now I need to get 5 more pairs :)

9

My sister works for you, so I get the friends and family discount. Love it. Since my whole family already shops with you, not too many people I know who don’t know about you already :)

9

Don’t shop much, but when I do I can’t stand when things are out of stock. That’s never a problem with you guys. Always have what I want so I can get in and out, no fuss.

8

Never had an issue with fit before, but my last order the shirt was a bit shorter than I was expecting. I guess I need to get a size bigger, but I am usually the size I got with you all.

10

Been a customer since day 1. My other stuff doesn’t get nearly as much use now, since I prefer to wear my denim and blouses from you all. The new silk is incredible too. Plus you guys have colors no one else has.

7

My orders have been shipping slower and slower and it seems the denim you are using these days is a lots thinner. It is wearing in the knees a lot faster. Still a fan, but hope you can get quality back on track.

10

Comfiest stuff in my closet is from Hem & Stitch. Plus my friends are always giving me compliments on my new items from you guys. Plus the new collection is really stunning. Can’t wait till I get to go to the store again to see what’s new.

9

One of the best mobile check-out experiences ever. Loved that I could take a photo of my credit card, I hate entering all that info every time. Only issue I’ve had is that the returns were a bit tricky. Took a lot of effort to get the label.

7

The collars on the Vintage Tees are a bit wide, but I am pretty picky. Tried to find jeans that would fit me but the person helping me said they had just run out. Guess I’ll it give you another shot before winter when I need to get a few sweaters.

7

Not sure if the AC was broken or what but it was SUPER cold in the store. I live in California and it get’s hot, but it’s hard to shop when you’re shivering. Still, I did get a pretty killer sweater! I’ll come back in the winter when it’s warmer ;)

9

Been a long time store customer, but just started using the site after signing up for your newsletter at the store. I may be hooked. Bought 3 things this week and 2 have already arrived. No idea how you get things to my little cabin here in Snohomish so quick, but it’s wonderful.

9

My girlfriend told me to get your app, put it on the iPad and started browsing. Liked the look of your basics. Solid stuff. Ordered some of your shirts and they fit great and are super soft. Now I can just order new shirts from you guys, no more going to the mall.

2

Look, I love they way your cloths fit, but you definitely need to come up with a better way to handle online purchases being returned to local stores. The staff was bewildered and it took over an hour to fully complete the process. It did get done so you saved a little face, but what a mess!