I don’t talk about fashion with my friends. I really only buy underwear and undershirts from you guys anyway, nothing that special. Sort of expensive compared to what you can get at a big box store too.

Brody Cunningham ✉

3 list

9 days ago

Probably ordered 50 times from you guys and each time have been impressed with the quality, consistency, and speed. I didn’t think you could do it time and time again.

Alex Riley ✉

9 days ago

I’ve ordered a bunch of basics from you guys, but this was my first time trying you denim. Wow. Super comfy, hugs in the right places. Now I need to get 5 more pairs :)

Brody Bennett ✉

3 list

9 days ago

I’m a slimmer guy so it’s been hard to find clothes that fit off the rack from most companies, but when I discovered you guys I was pleasantly surprised to find out how well your oxfords fit me.

Violet Fowler ✉

3 list

8 days ago

I found you guys on Pinterest, really loved the look and so I bought a blouse, really impressed. Just the right amount of sheer. And it arrived super fast.

Summer Rice ✉

3 list

13 days ago

My friend turned me on to you guys a while ago and things started off great. Bought a few sweaters and such, but this seasons look is just a bit too nuts for me. I think I’ll be going back to my tried and true brands again.

Morgan Fuller ✉

3 list

12 days ago

I tell everyone I know about you guys, I’ve always had great experiences with your customer care team when something wasn’t quite right or I wanted to know where my order was. I’m not a very technical guy, so it’s great to know there are real humans who can help answer a simple question.

Mckenzie Garrett ✉

11 days ago

Everyone claims to have easy returns, but you actually do. I can’t tell you how many sites I’ve had to beg and plea with customer support to authorize a return. There’s none of that with you guys. I just stick the label you include in the box and drop it in the post. So great.

David Hughes ✉

11 days ago

I’m SO happy you guys opened a store in Tyson’s Corner. I typically buy off of your website, but I certainly prefer to touch and feel the clothing. It can be a bit tricky to get to with rush hour traffic, but i’m willing to stomach it to get my Classic Oxford.

Hayden Graves ✉

3 list

9 days ago

Wandered into your shop the other day and ended up buying a bunch of your super soft t-shirts. I couldn’t find my size, but Rachael was super helpful in locating some in the exact color I wanted. I’ve told all my girlfriends to check you guys out when they are downtown.

Tanner Franklin ✉

7 days ago

I’ve been a customer for over 10 years and I come back year after year because of your focus on the customer. I now buy online and couldn’t be happier. I can quickly find what i want, checkout is painless, and my orders always arrive faster than quoted. You guys nail the essentials.

Adrian Riley ✉

13 days ago

My husband got me a gift certificate for you guys last Christmas since he noticed me browsing around your store. So last week I went in to peruse and I ended up buying a really nice skirt. It’s really nice, but a bit annoying it is dry clean only. I am not a dry cleaners person, so while it’s lovely, I don’t end up wearing it much.

Harrison Ward ✉

3 list

7 days ago

I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!

NPS over time

18 responses

18 responses

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