NPS
72
25 responses
Selected period
25 responses
84%
21 Promoters
4%
1 Passive
12%
3 Detractors

NPS over time

NPS
72
25 responses
Selected period
84%
21 Promoters
4%
1 Passive
12%
3 Detractors
9

Love everything you guys do.

9

I don’t make a ton of money, but I love to look good. You guys make it easy.

10

Not a big shopper, but love you guys. Such solid basics. Everything I wear comes from you now :)

10

I recently discovered you guys and have been blown away. Your clothes fit me perfectly. Although I wish you had better laundering instructions.

3

While everything is nice, being on a tight budget I can’t recommend shopping with you guys for the basics. Maybe splurge every once in a while.

8

Love that you guys offer free shipping and free returns. I hate when people don’t. Not sure my friends really have the same taste as me.

9

I’m super picky about basics and so when I found Hem & Stitch I breathed a sigh of relief. I could stop searching and just buy from you guys.

9

The stores are great, the site is great, the clothes are great. My only nit would be I wish you had a line for huskier guys like me.

9

I found you guys on Pinterest, really loved the look and so I bought a blouse, really impressed. Just the right amount of sheer. And it arrived super fast.

10

Probably ordered 50 times from you guys and each time have been impressed with the quality, consistency, and speed. I didn’t think you could do it time and time again.

10

Got turned on to Hem & Stitch a few years ago. Now, anytime I need the basics I start with you guys. Shirts, oxfords, jeans, everything I wear comes from you.

0

Nothing fits me. I’m a bigger guy, so maybe you are focusing on super tiny guys, but can’t recommend you to my friends since I don’t wear any of your stuff.

9

I’ve ordered a bunch of basics from you guys, but this was my first time trying you denim. Wow. Super comfy, hugs in the right places. Now I need to get 5 more pairs :)

9

Don’t shop much, but when I do I can’t stand when things are out of stock. That’s never a problem with you guys. Always have what I want so I can get in and out, no fuss.

9

I’m a slimmer guy so it’s been hard to find clothes that fit off the rack from most companies, but when I discovered you guys I was pleasantly surprised to find out how well your oxfords fit me.

10

Been looking for the perfect coat for winter and found you guys on Pinterest. It just arrived and is even better than I expected. Super soft and heavy. Just what I wanted and so much less than the luxury brands.

10

Been a customer since day 1. My other stuff doesn’t get nearly as much use now, since I prefer to wear my denim and blouses from you all. The new silk is incredible too. Plus you guys have colors no one else has.

10

Finally pulled the trigger on a new pair of jeans from you guys last week. Couldn’t be happier. The photos on the site are gorgeous and love all the detail ones you do so you can see what the material really looks like.

10

Comfiest stuff in my closet is from Hem & Stitch. Plus my friends are always giving me compliments on my new items from you guys. Plus the new collection is really stunning. Can’t wait till I get to go to the store again to see what’s new.

10

Just started a new job and need wear a suit everyday. So on the weekend I want to wear something stylish and comfortable. And so I turn to you guys and haven’t been disappointed. Your oxfords are really awesome, better than those my mom used to buy me from some catalog.