My sister works for you, so I get the friends and family discount. Love it. Since my whole family already shops with you, not too many people I know who don’t know about you already :)

London Wells ✉

3 list

11 days ago

Nothing ever fits. Your sizing it way off. Don’t know who you are designing for, but it certainly isn’t me.

Morgan Fuller ✉

3 list

12 days ago

I tell everyone I know about you guys, I’ve always had great experiences with your customer care team when something wasn’t quite right or I wanted to know where my order was. I’m not a very technical guy, so it’s great to know there are real humans who can help answer a simple question.

Brianna Peters ✉

3 list

12 days ago

Now that I know my size in your shirts, I order them in bulk from the app while watching TV. So smooth.

Ryan Reynolds ✉

10 days ago

Ordered on my iPhone on Thursday and my jeans arrived Friday. Incredible. Only one other company has ever shipped stuff that fast. Plus I loved the push notifications letting me know the order had shipped and was delivered.

Ian Elliott ✉

3 list

7 days ago

I used to think a t-shirt was a t-shirt, then I tried yours. Woah! I don’t want to take it off, it’s so soft and fits so well I don’t even know I’m wearing it. You’ve changed me ;)

Claire Ross ✉

7 days ago

I never answer questions like this, but I had to tell you how much I love your clothes and what you stand for. It’s hard to find principled companies these days and from every interaction with you I know you care. Keep it up.

Nathan Holland ✉

3 list

10 days ago

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.

NPS over time

10 responses

10 responses

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