NPS
71
7 responses
Selected period
7 responses
71%
5 Promoters
29%
2 Passives
0%
0 Detractors

NPS over time

NPS
71
7 responses
Selected period
71%
5 Promoters
29%
2 Passives
0%
0 Detractors
8

Only got a few T’s from you all so far, but I like what I’ve seen. Love your quality and look.

9

The stores are great, the site is great, the clothes are great. My only nit would be I wish you had a line for huskier guys like me.

10

Your sales are always a big deal. The free shipping and returns are great and customer service has always been crazy helpful and quick to respond. It’s like they never sleep.

7

The clothes are great, love the quality, but the staff at your stores are hit or miss. My local store has super friendly team, but when I visited San Francisco last month I stopped in, but no one helped me and when I checked out I felt like they were distracted.

9

Love the little details like the occasional hand written note I get from someone on the team thanking me for being a customer. Most companies are faceless and focused on making a buck. Hem & Stitch is focused on much more than that.

10

I never answer questions like this, but I had to tell you how much I love your clothes and what you stand for. It’s hard to find principled companies these days and from every interaction with you I know you care. Keep it up.

10

Been on the hunt for a new jacket for a trip I’m going on and got an email about your new trench. So I went into the store to check it out and fell in love. Bought it on the spot. The color, length, buttons, lining, everything was exactly how I had imagined it. It’s like you were in my head when you designed it.