NPS
86
7 responses
Selected period
7 responses
86%
6 Promoters
14%
1 Passive
0%
0 Detractors

NPS over time

NPS
86
7 responses
Selected period
86%
6 Promoters
14%
1 Passive
0%
0 Detractors
9

When I visited the shop I was really impressed with how friendly the staff was. And everything always fits great.

9

I couldn’t make up my mind between two pairs of jeans and Amy at the SF shop was super helpful. Old fashioned customer service.

9

Killing time one evening I stopped in your shop, and I ended up walking out with 10 shirts and 3 new pairs of jeans. And I couldn’t be happier I did. My new favorites.

9

Big fan. Been using your app since the beta. Changed the way I shop, since I can order in quick bursts and with free shipping I’m a bit addicted :)

8

Got the app after Apple featured it. Don’t shop much on my phone, but your app makes it super easy and fast. Love your cashmere sweaters. Getting them in every color.

9

I didn’t get much time in the store as you were closing early due to a water main break, but I really liked the unique layout of the store. Felt a lot more intuitive to how I shop. I can’t stand walking around trying to find something that is not in the place I thought it would be.

9

Wandered into your shop the other day and ended up buying a bunch of your super soft t-shirts. I couldn’t find my size, but Rachael was super helpful in locating some in the exact color I wanted. I’ve told all my girlfriends to check you guys out when they are downtown.