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NPS
23
13 responses
Selected period
13 responses
54%
7 Promoters
15%
2 Passives
31%
4 Detractors

NPS over time

NPS
23
13 responses
Selected period
54%
7 Promoters
15%
2 Passives
31%
4 Detractors

13 responses

13 responses

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9
Parker Nguyen ✉
3 list
8 days ago

Big fan. Been using your app since the beta. Changed the way I shop, since I can order in quick bursts and with free shipping I’m a bit addicted :)

10
Sadie Little ✉
3 list
4 days ago

Been a customer since day 1. My other stuff doesn’t get nearly as much use now, since I prefer to wear my denim and blouses from you all. The new silk is incredible too. Plus you guys have colors no one else has.

9
Maddox Shaw ✉
9 days ago

I buy all my basics from ya’ll. It’s super convenient since your store is just a couple blocks from my work.

10
Gabriela Morrison ✉
3 list
2 days ago

My favorite store. My boyfriend even tolerates it since you have those comfy leather chairs with interesting magazines for him to read while I explore.

0
Jace Vargas ✉
3 list
3 days ago

Nothing fits me. I’m a bigger guy, so maybe you are focusing on super tiny guys, but can’t recommend you to my friends since I don’t wear any of your stuff.

10
Julia Diaz ✉
3 list
2 days ago

Been a long time customer. Found you through your San Francisco shop. Wandered in one afternoon and have been hooked ever since. Now I buy on your site and in the store, just depends.

9
Alexa Martinez ✉
3 list
4 days ago

Whenever I need help the staff has been super helpful. I think you could have more sizes in stock. Sometimes I have to order online since you don’t have the color and size I want.

5
Gabriella Wilson ✉
3 days ago

Customer support takes forever to respond. I’ve literally waited days for a response about an order I placed and needed to change the shipping address since I wasn’t going to be in town to receive it. Annoying.

2
Morgan Henderson ✉
13 days ago

My order never arrived. I checked with customer support about it and they have no record of it. They said they’d investigate and report back, but never did. Disappointed since I had heard great things. Would love to be a customer, just wish this was handled more promptly.

10
Cayden Reid ✉
3 list
11 days ago

My best friend told me about you last year and since then I’m a convert. The stores are super convenient and are always super well stocked. Don’t think I’ve ever not been able to find what I wanted. And I’m always the size that goes first everywhere else.

8
Braxton Sullivan ✉
4 days ago

Wear my Hem & Stitch stuff almost every weekend. Particularly love your jeans. My only gripe is you use FedEx and FedEx always has a terrible time with my area and so I often miss packages. I’d be a 10 if you used UPS since then I wouldn’t miss my packages from you.

8
Adrian Riley ✉
13 days ago

My husband got me a gift certificate for you guys last Christmas since he noticed me browsing around your store. So last week I went in to peruse and I ended up buying a really nice skirt. It’s really nice, but a bit annoying it is dry clean only. I am not a dry cleaners person, so while it’s lovely, I don’t end up wearing it much.

1
Harrison Ward ✉
3 list
7 days ago

I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!