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NPS
64
25 responses
Selected period
25 responses
80%
20 Promoters
4%
1 Passive
16%
4 Detractors

NPS over time

NPS
64
25 responses
Selected period
80%
20 Promoters
4%
1 Passive
16%
4 Detractors

25 responses

25 responses

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10
Luis Gonzalez ✉
3 list
8 days ago

I appreciate that your store is balanced, not too girly. Lots of stores I’ve been into recently put all the men’s in the back so I feel weird walking through a huge women’s section. Having the store split down the middle is much nicer. Smart.

10
Rebecca Romero ✉
3 list
6 days ago

Your store just opened up near me, and one night after dinner I had a few minutes to kill and so I wandered in. Was really lovely store and the staff was super friendly, not pushy. Long story short, I ended up buying $300+ worth of new stuff :)

1
Harrison Ward ✉
3 list
7 days ago

I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!

9
Penelope Hunter ✉
3 list
6 days ago

Been a long time store customer, but just started using the site after signing up for your newsletter at the store. I may be hooked. Bought 3 things this week and 2 have already arrived. No idea how you get things to my little cabin here in Snohomish so quick, but it’s wonderful.

9
Maddox Shaw ✉
9 days ago

I buy all my basics from ya’ll. It’s super convenient since your store is just a couple blocks from my work.

10
Gabriela Morrison ✉
3 list
2 days ago

My favorite store. My boyfriend even tolerates it since you have those comfy leather chairs with interesting magazines for him to read while I explore.

9
Katelyn Mendoza ✉
5 days ago

I browse a lot online, but really love being able to come into the store to try things on and see the colors in real life.

10
Ayden Walker ✉
3 list
5 days ago

The sale rack in the store is my favorite spot. Always really high quality stuff, not like other places that just put junk in the sale section.

10
Gabriella Hanson ✉
3 list
a day ago

Love your stores. From the music, to the staff, to the way you present all the garments. Every time I step in the store I feel inspired to dress better :)

3
Cristian Baker ✉
2 days ago

Your Palo Alto store is freezing!! I only stayed about 3 minutes as I couldn’t stand it any longer. Are you trying to clear out your sweater stock?!? Seems fishy to me.

9
Sara Jones ✉
3 list
6 days ago

Popped in your store the other day and was really pleased with the entire experience. The staff was friendly, you had all my sizes, and I even got a nice little discount. Big fan.

2
Gabrielle Chavez ✉
3 list
6 days ago

Bought some shirts last week at the store and they shrunk, tried to return but the staff was really rude and insinuated that I had washed them incorrectly. I expected more from you all.

10
Julia Diaz ✉
3 list
2 days ago

Been a long time customer. Found you through your San Francisco shop. Wandered in one afternoon and have been hooked ever since. Now I buy on your site and in the store, just depends.

10
Bryson Walters ✉
3 list
4 days ago

I’m a huge fan! I recently went to your store down the street and the experience was excellent! Everything was easy to find and the service was impeccable. Will definitely be shopping with you again.

1
Payton Hoffman ✉
3 list
7 days ago

I was overcharged $50 last time I visited the store. I said something, but the sales person said It was correct. I had a discount to use, but they said it would apply "later"? What does that mean?

9
Lyla Hoffman ✉
a day ago

Love being able to make returns at the store for the things I bought online. So much better than printing a return label and shipping it out. Plus I can walk out with something new on the spot.

9
Brooke Caldwell ✉
8 days ago

I could spend hours in your store. Usually I take a peek at what’s new, then try on a bunch of things. Funny thing is I always end up getting more than I planned to, but that’s not your fault ;)

10
Alana Perkins ✉
3 list
3 days ago

Comfiest stuff in my closet is from Hem & Stitch. Plus my friends are always giving me compliments on my new items from you guys. Plus the new collection is really stunning. Can’t wait till I get to go to the store again to see what’s new.

9
Carson Howard ✉
3 list
18 hours ago

The quality of the clothing is excellent. My mother is a seamstress and she’s always commenting on the meticulous care given to the stitches on my Hem & Stitch sweaters. The store was closed the day I tried to visit, but I had the next day off so I came back.

7
Jason Rodriguez ✉
3 list
5 hours ago

Not sure if the AC was broken or what but it was SUPER cold in the store. I live in California and it get’s hot, but it’s hard to shop when you’re shivering. Still, I did get a pretty killer sweater! I’ll come back in the winter when it’s warmer ;)