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NPS
73
11 responses
Selected period
11 responses
82%
9 Promoters
9%
1 Passive
9%
1 Detractor

NPS over time

NPS
73
11 responses
Selected period
82%
9 Promoters
9%
1 Passive
9%
1 Detractor

11 responses

11 responses

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10
Gabriela Morrison ✉
3 list
2 days ago

My favorite store. My boyfriend even tolerates it since you have those comfy leather chairs with interesting magazines for him to read while I explore.

10
Gabriella Hanson ✉
3 list
a day ago

Love your stores. From the music, to the staff, to the way you present all the garments. Every time I step in the store I feel inspired to dress better :)

3
Cristian Baker ✉
2 days ago

Your Palo Alto store is freezing!! I only stayed about 3 minutes as I couldn’t stand it any longer. Are you trying to clear out your sweater stock?!? Seems fishy to me.

10
Julia Diaz ✉
3 list
2 days ago

Been a long time customer. Found you through your San Francisco shop. Wandered in one afternoon and have been hooked ever since. Now I buy on your site and in the store, just depends.

9
Lyla Hoffman ✉
a day ago

Love being able to make returns at the store for the things I bought online. So much better than printing a return label and shipping it out. Plus I can walk out with something new on the spot.

10
Alana Perkins ✉
3 list
3 days ago

Comfiest stuff in my closet is from Hem & Stitch. Plus my friends are always giving me compliments on my new items from you guys. Plus the new collection is really stunning. Can’t wait till I get to go to the store again to see what’s new.

9
Carson Howard ✉
3 list
18 hours ago

The quality of the clothing is excellent. My mother is a seamstress and she’s always commenting on the meticulous care given to the stitches on my Hem & Stitch sweaters. The store was closed the day I tried to visit, but I had the next day off so I came back.

7
Jason Rodriguez ✉
3 list
5 hours ago

Not sure if the AC was broken or what but it was SUPER cold in the store. I live in California and it get’s hot, but it’s hard to shop when you’re shivering. Still, I did get a pretty killer sweater! I’ll come back in the winter when it’s warmer ;)

10
Gabrielle Fleming ✉
3 list
20 hours ago

When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.

10
Camila Martinez ✉
3 list
2 days ago

My boyfriend was super sweet and got me a gift certificate to your store for my birthday and I got a new pair of jeans. Love the way they hug my curves and the wash is just dark enough without being too dark. Plus the quality is incredible, other jeans at your price point are so thin and fray super easy.

9
Tristan Grant ✉
3 list
a day ago

I had to return an online purchase, and I figured I’d just run down to your Palo Alto store. Your staff was able to make it happen, but they hadn’t processed an online return before, so it took a few minutes. It’s really convent to shop this way, so I’d suggest making the process a bit smoother, Well done though!