NPS
75
8 responses
Selected period
8 responses
88%
7 Promoters
0%
0 Passives
13%
1 Detractor

NPS over time

NPS
75
8 responses
Selected period
88%
7 Promoters
0%
0 Passives
13%
1 Detractor
9

As a smaller guy, it can be hard to find good looking stuff that also fits without needing to get it tailored. Hem & Stitch always has the best stuff in a size that fits me great.

0

Worst shopping experience. Your stuff is for young people who have no taste. You should sell clothes for real women.

10

The sale rack in the store is my favorite spot. Always really high quality stuff, not like other places that just put junk in the sale section.

9

Not a big shopper, so being able to get basics straight from your app while I have time to kill is really great, plus the your stuff fits me the best.

9

Everything fits pretty good, but the sweaters pill more than any other sweaters in my closet. But all your other stuff is the best I’ve ever bought. So a big fan.

10

Lost my luggage on a trip cross country and used your app and overnight shipping to have new stuff waiting for me at my destination when my connection arrived, how cool! Saved my butt.

9

Ordered on my iPhone on Thursday and my jeans arrived Friday. Incredible. Only one other company has ever shipped stuff that fast. Plus I loved the push notifications letting me know the order had shipped and was delivered.

10

Your store just opened up near me, and one night after dinner I had a few minutes to kill and so I wandered in. Was really lovely store and the staff was super friendly, not pushy. Long story short, I ended up buying $300+ worth of new stuff :)