Help Scout

  • Follow up with customers from within Help Scout.
  • Sync Delighted scores with people in Help Scout.

Step 1 of 2: Connect to Help Scout


  1. Go to Help Scout and sign in to your account.
  2. Click the Account icon in the upper right-hand corner of the screen.
  3. From the menu that is shown, click “Your Profile”.
  4. Click “Authentication” from the menu on the left-hand side of the screen.
  5. Click “Generate an API key” to generate a new Help Scout API key.
  6. Click “Add a label” and label the key “Delighted”.
  7. Copy the generated key and paste it into the field below labeled “Your Help Scout API key”.