{"current_page":2,"metrics":{"aggregate_score":64,"aggregate_score_formatted":"64","aggregate_score_label":"NPS","window_size_label":"Selected period","response_count":33,"filtered_response_count":33,"filtered_response_count_formatted":"33","promoter_count":26,"promoter_percent":79,"passive_count":2,"passive_percent":6,"detractor_count":5,"detractor_percent":15},"bar_widths":{"704":{"promoter":554,"passive":42,"detractor":109}},"survey_responses_responses_html":"
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10
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\nMaci Stephens\n✉\n
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\n3\nlist\n
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\n2 days ago\n
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Finally pulled the trigger on a new pair of jeans from you guys last week. Couldn’t be happier. The photos on the site are gorgeous and love all the detail ones you do so you can see what the material really looks like.

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4
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\nSummer Rice\n✉\n
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\n3\nlist\n
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\n13 days ago\n
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My friend turned me on to you guys a while ago and things started off great. Bought a few sweaters and such, but this seasons look is just a bit too nuts for me. I think I’ll be going back to my tried and true brands again.

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10
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\nAlana Perkins\n✉\n
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\n3\nlist\n
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\n3 days ago\n
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Comfiest stuff in my closet is from Hem & Stitch. Plus my friends are always giving me compliments on my new items from you guys. Plus the new collection is really stunning. Can’t wait till I get to go to the store again to see what’s new.

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10
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\nTanner Cook\n✉\n
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\n3\nlist\n
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\n5 days ago\n
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Just started a new job and need wear a suit everyday. So on the weekend I want to wear something stylish and comfortable. And so I turn to you guys and haven’t been disappointed. Your oxfords are really awesome, better than those my mom used to buy me from some catalog.

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9
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\nAubrey Ortiz\n✉\n
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\n4 days ago\n
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This was my first order with you guys and it couldn’t have gone better. It’s always risky trying a new brand, but the denim I got was just the right fit and the wash looked exactly like it did in the app. Plus who can complain with free shipping and returns.

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9
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\nDavid Hughes\n✉\n
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\n11 days ago\n
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I’m SO happy you guys opened a store in Tyson’s Corner. I typically buy off of your website, but I certainly prefer to touch and feel the clothing. It can be a bit tricky to get to with rush hour traffic, but i’m willing to stomach it to get my Classic Oxford.

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9
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\nHayden Graves\n✉\n
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\n3\nlist\n
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\n9 days ago\n
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Wandered into your shop the other day and ended up buying a bunch of your super soft t-shirts. I couldn’t find my size, but Rachael was super helpful in locating some in the exact color I wanted. I’ve told all my girlfriends to check you guys out when they are downtown.

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\nTanner Franklin\n✉\n
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\n7 days ago\n
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I’ve been a customer for over 10 years and I come back year after year because of your focus on the customer. I now buy online and couldn’t be happier. I can quickly find what i want, checkout is painless, and my orders always arrive faster than quoted. You guys nail the essentials.

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\nAaron Duncan\n✉\n
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\n3\nlist\n
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\n2 days ago\n
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My girlfriend told me to get your app, put it on the iPad and started browsing. Liked the look of your basics. Solid stuff. Ordered some of your shirts and they fit great and are super soft. Now I can just order new shirts from you guys, no more going to the mall.

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9
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\nMorgan Fuller\n✉\n
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\n3\nlist\n
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\n12 days ago\n
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I tell everyone I know about you guys, I’ve always had great experiences with your customer care team when something wasn’t quite right or I wanted to know where my order was. I’m not a very technical guy, so it’s great to know there are real humans who can help answer a simple question.

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10
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\nMckenzie Garrett\n✉\n
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\n11 days ago\n
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Everyone claims to have easy returns, but you actually do. I can’t tell you how many sites I’ve had to beg and plea with customer support to authorize a return. There’s none of that with you guys. I just stick the label you include in the box and drop it in the post. So great.

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\nAdrian Riley\n✉\n
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\n13 days ago\n
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My husband got me a gift certificate for you guys last Christmas since he noticed me browsing around your store. So last week I went in to peruse and I ended up buying a really nice skirt. It’s really nice, but a bit annoying it is dry clean only. I am not a dry cleaners person, so while it’s lovely, I don’t end up wearing it much.

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1
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\nHarrison Ward\n✉\n
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\n3\nlist\n
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\n7 days ago\n
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I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!

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