{"current_page":2,"metrics":{"aggregate_score":71,"aggregate_score_formatted":"71","aggregate_score_label":"NPS","window_size_label":"Selected period","response_count":28,"filtered_response_count":28,"filtered_response_count_formatted":"28","promoter_count":22,"promoter_percent":79,"passive_count":4,"passive_percent":14,"detractor_count":2,"detractor_percent":7},"bar_widths":{"704":{"promoter":553,"passive":100,"detractor":52}},"survey_responses_responses_html":"
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\nMorgan Henderson\n✉\n
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\n13 days ago\n
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My order never arrived. I checked with customer support about it and they have no record of it. They said they’d investigate and report back, but never did. Disappointed since I had heard great things. Would love to be a customer, just wish this was handled more promptly.

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7
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\nMichelle Hansen\n✉\n
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\n3\nlist\n
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\n12 days ago\n
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The clothes are great, love the quality, but the staff at your stores are hit or miss. My local store has super friendly team, but when I visited San Francisco last month I stopped in, but no one helped me and when I checked out I felt like they were distracted.

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8
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\nBraxton Sullivan\n✉\n
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\n4 days ago\n
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Wear my Hem & Stitch stuff almost every weekend. Particularly love your jeans. My only gripe is you use FedEx and FedEx always has a terrible time with my area and so I often miss packages. I’d be a 10 if you used UPS since then I wouldn’t miss my packages from you.

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10
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\nViolet Bishop\n✉\n
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\n11 days ago\n
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Found Hem & Stitch online first, then I needed to return something that wasn’t quite the right fit and found out you had a store really close to my house. Fell in love with everything instantly. The person who helped me couldn’t have been sweeter and I even picked up a new shirt for my husband.

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7
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\nLuke Jordan\n✉\n
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\n3\nlist\n
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\na day ago\n
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Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

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2
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\nOmar Perkins\n✉\n
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\n3\nlist\n
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\n9 days ago\n
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Look, I love they way your cloths fit, but you definitely need to come up with a better way to handle online purchases being returned to local stores. The staff was bewildered and it took over an hour to fully complete the process. It did get done so you saved a little face, but what a mess!

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10
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\nGabrielle Fleming\n✉\n
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\n3\nlist\n
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\n20 hours ago\n
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When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.

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10
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\nSavannah Martin\n✉\n
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\n3\nlist\n
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\n10 days ago\n
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Been on the hunt for a new jacket for a trip I’m going on and got an email about your new trench. So I went into the store to check it out and fell in love. Bought it on the spot. The color, length, buttons, lining, everything was exactly how I had imagined it. It’s like you were in my head when you designed it.

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