{"current_page":2,"metrics":{"aggregate_score":74,"aggregate_score_formatted":"74","aggregate_score_label":"NPS","window_size_label":"Selected period","response_count":39,"filtered_response_count":39,"filtered_response_count_formatted":"39","promoter_count":32,"promoter_percent":82,"passive_count":4,"passive_percent":10,"detractor_count":3,"detractor_percent":8},"bar_widths":{"704":{"promoter":577,"passive":72,"detractor":56}},"survey_responses_responses_html":"
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\nNicholas James\n✉\n
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\n3\nlist\n
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\n3 days ago\n
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Downloaded the app a couple weeks ago when you were featured. Loved the new customer on-boarding experience, really solid orientation and I’m wearing my new t-shirt as I type this :)

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9
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\nNoah Vargas\n✉\n
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\n2 days ago\n
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Bought a pair of fun swim trunks and am really happy. Picked them up at your shop in LA while on vacation. Will def seek you out when I get home too.

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\nKatelyn Cook\n✉\n
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\n3 days ago\n
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Found you through an ad on Facebook. The clothes looked great so I installed your app. Been really impressed. The quality, fit, and price are all super. Much cheaper than J.Crew and Madewell.

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\nEdward Harris\n✉\n
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\n3\nlist\n
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\n10 days ago\n
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Most stores make me feel awkward to browse, your staff is friendly without being pushy. I really appreciate it. And I don’t buy much in the store, but I do use the site after.

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9
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\nSara Jones\n✉\n
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\n3\nlist\n
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\n6 days ago\n
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Popped in your store the other day and was really pleased with the entire experience. The staff was friendly, you had all my sizes, and I even got a nice little discount. Big fan.

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\nTrevor Gibson\n✉\n
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\n3\nlist\n
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\n6 days ago\n
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I always have a hard time finding jeans that fit, you’re are incredible and the person who helped me was actually really nice and didn’t make me feel rushed. Found a great new pair.

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2
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\nGabrielle Chavez\n✉\n
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\n3\nlist\n
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\n6 days ago\n
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Bought some shirts last week at the store and they shrunk, tried to return but the staff was really rude and insinuated that I had washed them incorrectly. I expected more from you all.

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\nOscar Caldwell\n✉\n
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\n3\nlist\n
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\n11 days ago\n
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I don’t talk about fashion with my friends. I really only buy underwear and undershirts from you guys anyway, nothing that special. Sort of expensive compared to what you can get at a big box store too.

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9
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\nTanner Duncan\n✉\n
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\n3\nlist\n
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\n8 days ago\n
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The site is really fast and easy to use. Got a bunch of t-shirts last month and a new pair of jeans just the other day. They are exactly the same color as on the site, that rarely happens.

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10
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\nMaci Stephens\n✉\n
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\n3\nlist\n
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\n2 days ago\n
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Finally pulled the trigger on a new pair of jeans from you guys last week. Couldn’t be happier. The photos on the site are gorgeous and love all the detail ones you do so you can see what the material really looks like.

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\nAlana Perkins\n✉\n
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\n3\nlist\n
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\n3 days ago\n
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Comfiest stuff in my closet is from Hem & Stitch. Plus my friends are always giving me compliments on my new items from you guys. Plus the new collection is really stunning. Can’t wait till I get to go to the store again to see what’s new.

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\nRebecca Romero\n✉\n
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\n3\nlist\n
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\n6 days ago\n
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Your store just opened up near me, and one night after dinner I had a few minutes to kill and so I wandered in. Was really lovely store and the staff was super friendly, not pushy. Long story short, I ended up buying $300+ worth of new stuff :)

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\nTanner Cook\n✉\n
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\n3\nlist\n
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\n5 days ago\n
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Just started a new job and need wear a suit everyday. So on the weekend I want to wear something stylish and comfortable. And so I turn to you guys and haven’t been disappointed. Your oxfords are really awesome, better than those my mom used to buy me from some catalog.

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\nViolet Bishop\n✉\n
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\n11 days ago\n
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Found Hem & Stitch online first, then I needed to return something that wasn’t quite the right fit and found out you had a store really close to my house. Fell in love with everything instantly. The person who helped me couldn’t have been sweeter and I even picked up a new shirt for my husband.

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\nJackson Barnett\n✉\n
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\n10 days ago\n
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I didn’t get much time in the store as you were closing early due to a water main break, but I really liked the unique layout of the store. Felt a lot more intuitive to how I shop. I can’t stand walking around trying to find something that is not in the place I thought it would be.

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\nGabrielle Fleming\n✉\n
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\n3\nlist\n
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\n20 hours ago\n
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When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.

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\nTristan Grant\n✉\n
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\n3\nlist\n
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\na day ago\n
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I had to return an online purchase, and I figured I’d just run down to your Palo Alto store. Your staff was able to make it happen, but they hadn’t processed an online return before, so it took a few minutes. It’s really convent to shop this way, so I’d suggest making the process a bit smoother, Well done though!

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\nNathan Holland\n✉\n
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\n3\nlist\n
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\n10 days ago\n
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Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.

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\nHarrison Ward\n✉\n
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\n3\nlist\n
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\n7 days ago\n
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I’ve been to the Austin store 3 times and it has been closed every time. The only time your guys are open is when I am at work, and I worked pretty normal hours. Is this because the store is still working out the kinks? I really expected better. I gave you a 1 since the sweater I bought last year on the website is one of my favorites. But I don’t think I’ll be back to the store. Three strikes!

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