{"current_page":2,"metrics":{"aggregate_score":61,"aggregate_score_formatted":"61","aggregate_score_label":"NPS","window_size_label":"Selected period","response_count":36,"filtered_response_count":36,"filtered_response_count_formatted":"36","promoter_count":27,"promoter_percent":75,"passive_count":4,"passive_percent":11,"detractor_count":5,"detractor_percent":14},"bar_widths":{"704":{"promoter":528,"passive":78,"detractor":99}},"survey_responses_responses_html":"
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\nLyla Hoffman\n✉\n
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\na day ago\n
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Love being able to make returns at the store for the things I bought online. So much better than printing a return label and shipping it out. Plus I can walk out with something new on the spot.

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9
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\nBrooke Caldwell\n✉\n
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\n8 days ago\n
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I could spend hours in your store. Usually I take a peek at what’s new, then try on a bunch of things. Funny thing is I always end up getting more than I planned to, but that’s not your fault ;)

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10
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\nSarah Gardner\n✉\n
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\n3\nlist\n
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\n13 days ago\n
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I must buy something every week. I love that I can quickly return, for free, online or stop by the store if that’s easier too. The site does a great job of showing off the details and the feel always matches what I was expecting.

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10
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\nAlana Perkins\n✉\n
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\n3\nlist\n
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\n3 days ago\n
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Comfiest stuff in my closet is from Hem & Stitch. Plus my friends are always giving me compliments on my new items from you guys. Plus the new collection is really stunning. Can’t wait till I get to go to the store again to see what’s new.

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7
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\nMichelle Hansen\n✉\n
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\n3\nlist\n
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\n12 days ago\n
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The clothes are great, love the quality, but the staff at your stores are hit or miss. My local store has super friendly team, but when I visited San Francisco last month I stopped in, but no one helped me and when I checked out I felt like they were distracted.

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9
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\nCarson Howard\n✉\n
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\n3\nlist\n
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\n18 hours ago\n
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The quality of the clothing is excellent. My mother is a seamstress and she’s always commenting on the meticulous care given to the stitches on my Hem & Stitch sweaters. The store was closed the day I tried to visit, but I had the next day off so I came back.

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7
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\nJason Rodriguez\n✉\n
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\n3\nlist\n
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\n5 hours ago\n
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Not sure if the AC was broken or what but it was SUPER cold in the store. I live in California and it get’s hot, but it’s hard to shop when you’re shivering. Still, I did get a pretty killer sweater! I’ll come back in the winter when it’s warmer ;)

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9
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\nDavid Hughes\n✉\n
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\n11 days ago\n
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I’m SO happy you guys opened a store in Tyson’s Corner. I typically buy off of your website, but I certainly prefer to touch and feel the clothing. It can be a bit tricky to get to with rush hour traffic, but i’m willing to stomach it to get my Classic Oxford.

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10
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\nViolet Bishop\n✉\n
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\n11 days ago\n
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Found Hem & Stitch online first, then I needed to return something that wasn’t quite the right fit and found out you had a store really close to my house. Fell in love with everything instantly. The person who helped me couldn’t have been sweeter and I even picked up a new shirt for my husband.

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10
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\nGabrielle Fleming\n✉\n
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\n3\nlist\n
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\n20 hours ago\n
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When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.

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9
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\nNolan Mckinney\n✉\n
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\n3\nlist\n
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\n6 days ago\n
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It’s pretty rare to find a store that actually recommends things that look nice on me instead of just trying to sell me something. I didn’t find jeans that fit me well, but I have pretty irregular requirements. Even though I didn’t buy anything the entire experience was a delight. I’ll be back next month when I need a new sweater for sure.

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10
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\nCamila Martinez\n✉\n
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\n3\nlist\n
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\n2 days ago\n
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My boyfriend was super sweet and got me a gift certificate to your store for my birthday and I got a new pair of jeans. Love the way they hug my curves and the wash is just dark enough without being too dark. Plus the quality is incredible, other jeans at your price point are so thin and fray super easy.

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9
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\nTristan Grant\n✉\n
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\n3\nlist\n
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\na day ago\n
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I had to return an online purchase, and I figured I’d just run down to your Palo Alto store. Your staff was able to make it happen, but they hadn’t processed an online return before, so it took a few minutes. It’s really convent to shop this way, so I’d suggest making the process a bit smoother, Well done though!

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8
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\nAdrian Riley\n✉\n
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\n13 days ago\n
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My husband got me a gift certificate for you guys last Christmas since he noticed me browsing around your store. So last week I went in to peruse and I ended up buying a really nice skirt. It’s really nice, but a bit annoying it is dry clean only. I am not a dry cleaners person, so while it’s lovely, I don’t end up wearing it much.

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\nSavannah Martin\n✉\n
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\n3\nlist\n
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\n10 days ago\n
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Been on the hunt for a new jacket for a trip I’m going on and got an email about your new trench. So I went into the store to check it out and fell in love. Bought it on the spot. The color, length, buttons, lining, everything was exactly how I had imagined it. It’s like you were in my head when you designed it.

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9
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\nIsaiah Little\n✉\n
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\n3\nlist\n
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\n5 days ago\n
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I was super pleased with the staff at your Rockville store. They are incredibly helpful. I usually have to shop at specialty stores to find my sizes, but they were able to show me a number of things that worked for tall people. The price was a bit steep for what I was wanting to spend, but I felt like it was worth it.

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