{"current_page":2,"metrics":{"aggregate_score":77,"aggregate_score_formatted":"77","aggregate_score_label":"NPS","window_size_label":"Selected period","response_count":39,"filtered_response_count":39,"filtered_response_count_formatted":"39","promoter_count":31,"promoter_percent":79,"passive_count":7,"passive_percent":18,"detractor_count":1,"detractor_percent":3},"bar_widths":{"704":{"promoter":559,"passive":126,"detractor":20}},"survey_responses_responses_html":"
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\nJace Vargas\n✉\n
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\n3\nlist\n
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\n3 days ago\n
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Nothing fits me. I’m a bigger guy, so maybe you are focusing on super tiny guys, but can’t recommend you to my friends since I don’t wear any of your stuff.

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10
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\nMalachi Arnold\n✉\n
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\n3\nlist\n
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\n3 days ago\n
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Saw an ad on Twitter and really liked the style. Every order has arrived super quick and love that it’s free. I hate when other sites have free shipping but it’s slow.

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10
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\nAsher Phillips\n✉\n
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\n3\nlist\n
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\n2 days ago\n
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Just got another delivery of jeans and shirts i ordered last night, super fast delivery (as always) and I get more compliments when I wear my Hem & Stitch stuff than anything else.

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\nKatelyn Cook\n✉\n
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\n3 days ago\n
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Found you through an ad on Facebook. The clothes looked great so I installed your app. Been really impressed. The quality, fit, and price are all super. Much cheaper than J.Crew and Madewell.

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\nAlexa Martinez\n✉\n
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\n3\nlist\n
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\n4 days ago\n
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Whenever I need help the staff has been super helpful. I think you could have more sizes in stock. Sometimes I have to order online since you don’t have the color and size I want.

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\nAlaina Dunn\n✉\n
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\n15 hours ago\n
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The jeans I ordered didn’t fit very well, so I wanted to return them, but I couldn’t find out where to print the return shipping label. After contacting support they helped me, which was super pleasant.

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7
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\nIan Diaz\n✉\n
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\n3\nlist\n
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\n5 days ago\n
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Appreciate how you make the process of buying super quick. Unfortunately the sweater I bought was a bit too small. Said it would fit my chest dimensions, but I guess not. Now I need to return it.

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\nStephanie Meyer\n✉\n
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\n6 days ago\n
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Lifetime customer. My closet is filled with Hem & Stitch and I couldn’t be happier. The best thing is everything. You sweat the details from the site search being super easy to use to the crazy fast free shipping.

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\nDominic May\n✉\n
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\n8 days ago\n
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Been a customer for years, the clothes last super long, the biggest issue is me staining them :). SO when I do need to replace a pair of jeans or a sweater, I can pop in and pick one up.

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9
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\nAniyah Thomas\n✉\n
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\n3\nlist\n
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\n3 days ago\n
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I bought one blouse and it ripped the third time I wore it. When I went to return it the customer support person was super helpful and took it back no questions asked. Really impressed. Customer for life now.

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9
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\nMicah Brown\n✉\n
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\n3\nlist\n
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\n12 days ago\n
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My wife got me one of your cashmere sweaters for my birthday, now I have 6. They are super soft and fit my slimmer build great. And now I order t-shirts from my phone when I start to run low.

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\nColton Jacobs\n✉\n
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\n10 days ago\n
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Been looking for the quintessential oxford to fill out my weekend wardrobe. Been a bit obsessed, but your’s is just what I’ve been looking for. It fits great, the material is sturdy, and super soft too. I bought 10 and they are my favorite pieces now.

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\nJenna Mitchell\n✉\n
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\n3\nlist\n
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\n6 hours ago\n
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I used to work and retail and so I know how tough it can be, your staff is just the best. Never had a bad interaction with them and they are super knowledgeable about the origin of the materials, construction, stock levels, discounts. It’s kinda crazy.

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\nRebecca Romero\n✉\n
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\n3\nlist\n
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\n6 days ago\n
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Your store just opened up near me, and one night after dinner I had a few minutes to kill and so I wandered in. Was really lovely store and the staff was super friendly, not pushy. Long story short, I ended up buying $300+ worth of new stuff :)

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7
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\nMichelle Hansen\n✉\n
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\n3\nlist\n
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\n12 days ago\n
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The clothes are great, love the quality, but the staff at your stores are hit or miss. My local store has super friendly team, but when I visited San Francisco last month I stopped in, but no one helped me and when I checked out I felt like they were distracted.

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\nAaron Duncan\n✉\n
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\n3\nlist\n
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\n2 days ago\n
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My girlfriend told me to get your app, put it on the iPad and started browsing. Liked the look of your basics. Solid stuff. Ordered some of your shirts and they fit great and are super soft. Now I can just order new shirts from you guys, no more going to the mall.

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\nLuke Jordan\n✉\n
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\n3\nlist\n
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\na day ago\n
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Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

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\nAlexa Simpson\n✉\n
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\n3\nlist\n
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\n13 days ago\n
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One of my friends actually told me about you a couple months back. Since then I’ve been hooked. I’ve bought in the stores dozens of times. The style is just the right balance of trendy and timeless. Plus the materials are super high quality. Washed some of shirts a bunch of times and no sign of fading.

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\nIsaiah Little\n✉\n
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\n3\nlist\n
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\n5 days ago\n
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I was super pleased with the staff at your Rockville store. They are incredibly helpful. I usually have to shop at specialty stores to find my sizes, but they were able to show me a number of things that worked for tall people. The price was a bit steep for what I was wanting to spend, but I felt like it was worth it.

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