Trend NPS over time

Collection: Men’s, Purchase Experience: Mobile App

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30-day NPS

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850 responses

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Omar Perkins ✉

3 list

10 days ago

Look, I love they way your cloths fit, but you definitely need to come up with a better way to handle online purchases being returned to local stores. The staff was bewildered and it took over an hour to fully complete the process. It did get done so you saved a little face, but what a mess!

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Timothy Ryan ✉

10 days ago

Best quality.

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Nathan Holland ✉

3 list

10 days ago

Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.

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Jeremiah Bishop ✉

10 days ago

I wear your hoodie almost everyday. It’s really soft and comfortable. It was more expensive than previous ones I had ordered. But I love you guys.

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Ryan Reynolds ✉

11 days ago

Ordered on my iPhone on Thursday and my jeans arrived Friday. Incredible. Only one other company has ever shipped stuff that fast. Plus I loved the push notifications letting me know the order had shipped and was delivered.

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Christopher Silva ✉

3 list

11 days ago

Amazing app and clothes.

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Anthony Miller ✉

3 list

12 days ago

Just awesome. I tell everyone I know to buy from Hem & Stitch. It’s that simple.

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Oscar Caldwell ✉

3 list

12 days ago

I don’t talk about fashion with my friends. I really only buy underwear and undershirts from you guys anyway, nothing that special. Sort of expensive compared to what you can get at a big box store too.

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Wesley Garza ✉

12 days ago

Been trying to order for a couple days, but the app crashes every time I get to the checkout process. Just about to give up.

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Micah Brown ✉

3 list

12 days ago

My wife got me one of your cashmere sweaters for my birthday, now I have 6. They are super soft and fit my slimmer build great. And now I order t-shirts from my phone when I start to run low.

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Bryce Bailey ✉

3 list

12 days ago

Being able to pin items straight from the app to my boards is great.

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Gage Harrison ✉

3 list

12 days ago

Love the colors you guys offer. Most men’s clothes are really dull.

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Mark Mckinney ✉

3 list

13 days ago

I’m quite picky about the type of materials I wear. I’ve got sensitive skin so some materials are too rough. Everything I’ve got from Hem & Stitch has been incredibly soft and smooth.

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Nathan Caldwell ✉

13 days ago

The app is awesome on my iPad. Appreciate all the detailed photos of the stitching and buttons.

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Camden Davis ✉

3 list

13 days ago

Not a big shopper, so being able to get basics straight from your app while I have time to kill is really great, plus the your stuff fits me the best.

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Morgan Henderson ✉

14 days ago

My order never arrived. I checked with customer support about it and they have no record of it. They said they’d investigate and report back, but never did. Disappointed since I had heard great things. Would love to be a customer, just wish this was handled more promptly.

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