Love that you guys offer free shipping and free returns. I hate when people don’t. Not sure my friends really have the same taste as me.
Fast shipping, incredibly generous return policy, and amazing clothes I can’t find anywhere else. Pretty rad.
The jeans I ordered didn’t fit very well, so I wanted to return them, but I couldn’t find out where to print the return shipping label. After contacting support they helped me, which was super pleasant.
When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.
Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.
My orders have been shipping slower and slower and it seems the denim you are using these days is a lots thinner. It is wearing in the knees a lot faster. Still a fan, but hope you can get quality back on track.
Ordered 3 pair of jeans last week. They arrived super fast and love them. And really love the washing instructions you give. Never knew you don’t wash jeans every week.
Love being able to make returns at the store for the things I bought online. So much better than printing a return label and shipping it out. Plus I can walk out with something new on the spot.
Just got another delivery of jeans and shirts i ordered last night, super fast delivery (as always) and I get more compliments when I wear my Hem & Stitch stuff than anything else.
Bought a pair of fun swim trunks and am really happy. Picked them up at your shop in LA while on vacation. Will def seek you out when I get home too.
Customer support takes forever to respond. I’ve literally waited days for a response about an order I placed and needed to change the shipping address since I wasn’t going to be in town to receive it. Annoying.
The site is super fast, and I love the big images, makes it really easy to see the details and what the material will look like.
Saw an ad on Twitter and really liked the style. Every order has arrived super quick and love that it’s free. I hate when other sites have free shipping but it’s slow.
Wear my Hem & Stitch stuff almost every weekend. Particularly love your jeans. My only gripe is you use FedEx and FedEx always has a terrible time with my area and so I often miss packages. I’d be a 10 if you used UPS since then I wouldn’t miss my packages from you.
This was my first order with you guys and it couldn’t have gone better. It’s always risky trying a new brand, but the denim I got was just the right fit and the wash looked exactly like it did in the app. Plus who can complain with free shipping and returns.
Ordered a few t-shirts a couple nights back and they arrived the next day, super fast. Love them.
I hate to shop, so free shipping and free returns means I can order from my sofa and then just return what I don’t want to keep.
Your store just opened up near me, and one night after dinner I had a few minutes to kill and so I wandered in. Was really lovely store and the staff was super friendly, not pushy. Long story short, I ended up buying $300+ worth of new stuff :)
Lifetime customer. My closet is filled with Hem & Stitch and I couldn’t be happier. The best thing is everything. You sweat the details from the site search being super easy to use to the crazy fast free shipping.
My order arrived super fast. UPS was at my doorstep the next day after ordering from your app. That doesn’t happen often. Keep it up!