I’ve been a customer for over 10 years and I come back year after year because of your focus on the customer. I now buy online and couldn’t be happier. I can quickly find what i want, checkout is painless, and my orders always arrive faster than quoted. You guys nail the essentials.
I never answer questions like this, but I had to tell you how much I love your clothes and what you stand for. It’s hard to find principled companies these days and from every interaction with you I know you care. Keep it up.
The site is really fast and easy to use. Got a bunch of t-shirts last month and a new pair of jeans just the other day. They are exactly the same color as on the site, that rarely happens.
I’m a slimmer guy so it’s been hard to find clothes that fit off the rack from most companies, but when I discovered you guys I was pleasantly surprised to find out how well your oxfords fit me.
Probably ordered 50 times from you guys and each time have been impressed with the quality, consistency, and speed. I didn’t think you could do it time and time again.
My first order arrived last week, a simple oatmeal cashmere crew sweater. I adore it. I’ve gotten more compliments on this sweet little sweater than any item I’ve ever worn before. Will be back for more soon :)
Love the little details like the occasional hand written note I get from someone on the team thanking me for being a customer. Most companies are faceless and focused on making a buck. Hem & Stitch is focused on much more than that.
Everyone claims to have easy returns, but you actually do. I can’t tell you how many sites I’ve had to beg and plea with customer support to authorize a return. There’s none of that with you guys. I just stick the label you include in the box and drop it in the post. So great.
My girlfriend asked me if I had gotten a new haircut or done something different last night at dinner. I had to tell her it was my new Hem & Stitch outfit :).
As a smaller guy, it can be hard to find good looking stuff that also fits without needing to get it tailored. Hem & Stitch always has the best stuff in a size that fits me great.
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