Industry includes Citibank, Chase, USAA, Fifth Third, Citizens, Capital One 360, Capital One, U.S. Bank, PNC, TD Bank, Bank of America, Wells Fargo, Regions, and SunTrust
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Industry low
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Industry average
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Industry high
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| Your NPS | Industry Average | Difference | Percentile | |
|---|---|---|---|---|
| Apr 2023 | 63 | 32 | +31 | 100th |
| Jun | 71 | 32 | +39 | 100th |
| Jun | 70 | 32 | +38 | 100th |
| Aug | 71 | 32 | +39 | 100th |
| Sep | 71 | 32 | +39 | 100th |
| Sep | 70 | 32 | +38 | 100th |
| Oct | 71 | 32 | +39 | 100th |
| Nov | 71 | 32 | +39 | 100th |
| Dec | 69 | 32 | +37 | 100th |
| Jan 2024 | 71 | 32 | +39 | 100th |
| Feb | 70 | 32 | +38 | 100th |
| Mar | 71 | 32 | +39 | 100th |
| Apr | 70 | 32 | +38 | 100th |
Data source: 2016 Net Promoter Score Benchmarks Study by the Qualtrics XM Institute (formerly Temkin Group).