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NPS
62
13 responses
Last 30 days
13 responses
69%
9 Promoters
23%
3 Passives
8%
1 Detractor

NPS over time

30-day NPS
62
13 responses
Last 30 days
69%
9 Promoters
23%
3 Passives
8%
1 Detractor

13 responses

13 responses

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10
Alice Snyder ✉
13 hours ago

Fast shipping, incredibly generous return policy, and amazing clothes I can’t find anywhere else. Pretty rad.

7
Luke Jordan ✉
3 list
a day ago

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

7
Hayden Turner ✉
3 list
a day ago

My orders have been shipping slower and slower and it seems the denim you are using these days is a lots thinner. It is wearing in the knees a lot faster. Still a fan, but hope you can get quality back on track.

8
Braxton Sullivan ✉
4 days ago

Wear my Hem & Stitch stuff almost every weekend. Particularly love your jeans. My only gripe is you use FedEx and FedEx always has a terrible time with my area and so I often miss packages. I’d be a 10 if you used UPS since then I wouldn’t miss my packages from you.

10
Stephanie Meyer ✉
6 days ago

Lifetime customer. My closet is filled with Hem & Stitch and I couldn’t be happier. The best thing is everything. You sweat the details from the site search being super easy to use to the crazy fast free shipping.

9
Micah Simpson ✉
3 list
6 days ago

My order arrived super fast. UPS was at my doorstep the next day after ordering from your app. That doesn’t happen often. Keep it up!

9
Tanner Franklin ✉
7 days ago

I’ve been a customer for over 10 years and I come back year after year because of your focus on the customer. I now buy online and couldn’t be happier. I can quickly find what i want, checkout is painless, and my orders always arrive faster than quoted. You guys nail the essentials.

9
Violet Fowler ✉
3 list
8 days ago

I found you guys on Pinterest, really loved the look and so I bought a blouse, really impressed. Just the right amount of sheer. And it arrived super fast.

10
Peyton Morgan ✉
3 list
9 days ago

Your sales are always a big deal. The free shipping and returns are great and customer service has always been crazy helpful and quick to respond. It’s like they never sleep.

10
Declan George ✉
3 list
9 days ago

Love your fast shipping and easy returns.

9
Ryan Reynolds ✉
10 days ago

Ordered on my iPhone on Thursday and my jeans arrived Friday. Incredible. Only one other company has ever shipped stuff that fast. Plus I loved the push notifications letting me know the order had shipped and was delivered.

1
Sebastian Weaver ✉
3 list
12 days ago

UPS lost the package, and when I asked for you to send me a replacement I was told that isn’t your policy. I understand UPS made the mistake, but that isn’t my problem. I paid for my order from you and I expect to get it. You could have made me supper happy by sending it out right away, instead you are making me wait until you get confirmation from UPS?

10
Aniyah Baker ✉
3 list
12 days ago

Lost my luggage on a trip cross country and used your app and overnight shipping to have new stuff waiting for me at my destination when my connection arrived, how cool! Saved my butt.