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NPS
67
9 responses
Selected period
9 responses
78%
7 Promoters
11%
1 Passive
11%
1 Detractor

NPS over time

NPS
67
9 responses
Selected period
78%
7 Promoters
11%
1 Passive
11%
1 Detractor

9 responses

9 responses

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9
Brooklyn Hughes ✉
11 days ago

Love love love your sweaters. They fit great, are super soft, and the price is right. Couldn’t ask for anything more.

9
William Alvarez ✉
3 list
9 days ago

The best t-shirt I’ve ever owned. Lasts forever, incredible soft, great fit and just the right stretch. Now I need 50 more :)

9
Violet Fowler ✉
3 list
8 days ago

I found you guys on Pinterest, really loved the look and so I bought a blouse, really impressed. Just the right amount of sheer. And it arrived super fast.

9
Alex Riley ✉
9 days ago

I’ve ordered a bunch of basics from you guys, but this was my first time trying you denim. Wow. Super comfy, hugs in the right places. Now I need to get 5 more pairs :)

9
Aubrey Ortiz ✉
4 days ago

This was my first order with you guys and it couldn’t have gone better. It’s always risky trying a new brand, but the denim I got was just the right fit and the wash looked exactly like it did in the app. Plus who can complain with free shipping and returns.

9
Morgan Fuller ✉
3 list
12 days ago

I tell everyone I know about you guys, I’ve always had great experiences with your customer care team when something wasn’t quite right or I wanted to know where my order was. I’m not a very technical guy, so it’s great to know there are real humans who can help answer a simple question.

10
Violet Bishop ✉
11 days ago

Found Hem & Stitch online first, then I needed to return something that wasn’t quite the right fit and found out you had a store really close to my house. Fell in love with everything instantly. The person who helped me couldn’t have been sweeter and I even picked up a new shirt for my husband.

8
Alexa Simpson ✉
3 list
13 days ago

One of my friends actually told me about you a couple months back. Since then I’ve been hooked. I’ve bought in the stores dozens of times. The style is just the right balance of trendy and timeless. Plus the materials are super high quality. Washed some of shirts a bunch of times and no sign of fading.

1
Sebastian Weaver ✉
3 list
12 days ago

UPS lost the package, and when I asked for you to send me a replacement I was told that isn’t your policy. I understand UPS made the mistake, but that isn’t my problem. I paid for my order from you and I expect to get it. You could have made me supper happy by sending it out right away, instead you are making me wait until you get confirmation from UPS?