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Trend NPS over time

Pricing

Created by Delighted
30-day NPS
84
19 responses
Last 30 days
84%
16 Promoters
16%
3 Passives
0%
0 Detractors

Tracked keywords

  1. free
    ellipsis
    Done
  2. price
    ellipsis
    Done

Excluded keywords

    19 responses

    8
    Violet Payne ✉
    3 list
    1 hours ago

    Love that you guys offer free shipping and free returns. I hate when people don’t. Not sure my friends really have the same taste as me.

    9
    Ryleigh Black ✉
    3 list
    8 hours ago

    Super soft t-shirts. And they are such a great price. I’d have to pay 2 or 3 times more at a designer fashion house for this quality.

    7
    Luke Jordan ✉
    3 list
    a day ago

    Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

    8
    Nolan George ✉
    1 days ago

    I wear oxfords every day. Been wearing them for over 20 years. And now I’ve found the perfect oxford. Best fit and the price is amazing for the quality. Nice job. Only issue is the buttons come loose a bit easy.

    10
    Camila Martinez ✉
    3 list
    2 days ago

    My boyfriend was super sweet and got me a gift certificate to your store for my birthday and I got a new pair of jeans. Love the way they hug my curves and the wash is just dark enough without being too dark. Plus the quality is incredible, other jeans at your price point are so thin and fray super easy.

    10
    Layla Lynch ✉
    3 list
    2 days ago

    Incredible value and quality for the price, plus the stores are always a great source of inspiration for the looks.

    9
    Katelyn Cook ✉
    3 days ago

    Found you through an ad on Facebook. The clothes looked great so I installed your app. Been really impressed. The quality, fit, and price are all super. Much cheaper than J.Crew and Madewell.

    10
    Malachi Arnold ✉
    3 list
    3 days ago

    Saw an ad on Twitter and really liked the style. Every order has arrived super quick and love that it’s free. I hate when other sites have free shipping but it’s slow.

    9
    Aubrey Ortiz ✉
    4 days ago

    This was my first order with you guys and it couldn’t have gone better. It’s always risky trying a new brand, but the denim I got was just the right fit and the wash looked exactly like it did in the app. Plus who can complain with free shipping and returns.

    10
    Nicholas Arnold ✉
    3 list
    4 days ago

    I hate to shop, so free shipping and free returns means I can order from my sofa and then just return what I don’t want to keep.

    9
    Isaiah Little ✉
    3 list
    5 days ago

    I was super pleased with the staff at your Rockville store. They are incredibly helpful. I usually have to shop at specialty stores to find my sizes, but they were able to show me a number of things that worked for tall people. The price was a bit steep for what I was wanting to spend, but I felt like it was worth it.

    10
    Stephanie Meyer ✉
    6 days ago

    Lifetime customer. My closet is filled with Hem & Stitch and I couldn’t be happier. The best thing is everything. You sweat the details from the site search being super easy to use to the crazy fast free shipping.

    9
    Parker Nguyen ✉
    3 list
    8 days ago

    Big fan. Been using your app since the beta. Changed the way I shop, since I can order in quick bursts and with free shipping I’m a bit addicted :)

    10
    Peyton Morgan ✉
    3 list
    9 days ago

    Your sales are always a big deal. The free shipping and returns are great and customer service has always been crazy helpful and quick to respond. It’s like they never sleep.

    9
    Nathan Holland ✉
    3 list
    10 days ago

    Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.

    10
    Hunter Ford ✉
    10 days ago

    Just incredible quality at an even better price.

    9
    Brooklyn Hughes ✉
    11 days ago

    Love love love your sweaters. They fit great, are super soft, and the price is right. Couldn’t ask for anything more.

    10
    Sarah Gardner ✉
    3 list
    13 days ago

    I must buy something every week. I love that I can quickly return, for free, online or stop by the store if that’s easier too. The site does a great job of showing off the details and the feel always matches what I was expecting.

    10
    Jenna Pena ✉
    3 list
    13 days ago

    The perfect balance of great quality and fair price. I hate when companies skimp on quality to save a few bucks, Hem & Stitch has stayed true to their founding of great quality.

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