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Trend NPS over time

Digital

Created by Delighted
30-day NPS
81
32 responses
Last 30 days
88%
28 Promoters
6%
2 Passives
6%
2 Detractors

Tracked keywords

  1. app
    ellipsis
    Done
  2. online
    ellipsis
    Done

Excluded keywords

    32 responses

    10
    Gabrielle Fleming ✉
    3 list
    20 hours ago

    When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.

    7
    Luke Jordan ✉
    3 list
    a day ago

    Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

    9
    Lyla Hoffman ✉
    a day ago

    Love being able to make returns at the store for the things I bought online. So much better than printing a return label and shipping it out. Plus I can walk out with something new on the spot.

    9
    Tristan Grant ✉
    3 list
    a day ago

    I had to return an online purchase, and I figured I’d just run down to your Palo Alto store. Your staff was able to make it happen, but they hadn’t processed an online return before, so it took a few minutes. It’s really convent to shop this way, so I’d suggest making the process a bit smoother, Well done though!

    9
    Aaron Duncan ✉
    3 list
    2 days ago

    My girlfriend told me to get your app, put it on the iPad and started browsing. Liked the look of your basics. Solid stuff. Ordered some of your shirts and they fit great and are super soft. Now I can just order new shirts from you guys, no more going to the mall.

    9
    Andres Herrera ✉
    3 list
    2 days ago

    The app is really good looking and super easy to use.

    10
    Zoey Adams ✉
    3 list
    2 days ago

    My new favorite way to spend an evening is browsing around on your new iPad app.

    9
    Katelyn Cook ✉
    3 days ago

    Found you through an ad on Facebook. The clothes looked great so I installed your app. Been really impressed. The quality, fit, and price are all super. Much cheaper than J.Crew and Madewell.

    9
    Nicholas James ✉
    3 list
    3 days ago

    Downloaded the app a couple weeks ago when you were featured. Loved the new customer on-boarding experience, really solid orientation and I’m wearing my new t-shirt as I type this :)

    9
    Alexa Martinez ✉
    3 list
    4 days ago

    Whenever I need help the staff has been super helpful. I think you could have more sizes in stock. Sometimes I have to order online since you don’t have the color and size I want.

    9
    Aubrey Ortiz ✉
    4 days ago

    This was my first order with you guys and it couldn’t have gone better. It’s always risky trying a new brand, but the denim I got was just the right fit and the wash looked exactly like it did in the app. Plus who can complain with free shipping and returns.

    9
    Katelyn Mendoza ✉
    5 days ago

    I browse a lot online, but really love being able to come into the store to try things on and see the colors in real life.

    9
    Cayden Long ✉
    3 list
    5 days ago

    I love being able to browse all your awesome stuff on my couch with your new iPad app. The way I can just scroll forever is super cool.

    10
    Paisley Riley ✉
    3 list
    5 days ago

    I used to shop on the weekends, but now I save a ton of time and can order straight from your app while riding the bus. So cool.

    10
    Lilly Holmes ✉
    3 list
    5 days ago

    Used your new app to see what some of your new patterns would look like on my body, really neat stuff.

    9
    Kinley Weaver ✉
    5 days ago

    Best shopping app on my phone. I’ve even ordered stuff on the bus. Never thought I’d do that, but it’s just so easy.

    9
    Micah Simpson ✉
    3 list
    6 days ago

    My order arrived super fast. UPS was at my doorstep the next day after ordering from your app. That doesn’t happen often. Keep it up!

    9
    Isaac Howell ✉
    3 list
    7 days ago

    Best shopping experience I’ve had in a long time. App was super easy to use, checkout was quick, and everything arrived super fast. Love it.

    9
    Tanner Franklin ✉
    7 days ago

    I’ve been a customer for over 10 years and I come back year after year because of your focus on the customer. I now buy online and couldn’t be happier. I can quickly find what i want, checkout is painless, and my orders always arrive faster than quoted. You guys nail the essentials.

    8
    Nathan Gordon ✉
    3 list
    8 days ago

    Got the app after Apple featured it. Don’t shop much on my phone, but your app makes it super easy and fast. Love your cashmere sweaters. Getting them in every color.

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