👥 Edit and send

This is just a preview. Would you like to add this Smart Trend to your Trends?

Add this Trend Hide this Trend

Trend NPS over time

Mobile

Created by Delighted

30-day NPS

75

24 responses

7

Luke Jordan ✉

Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

3

Parker Hawkins ✉

The sweaters I ordered were supposed to be charcoal, but they look way different than they did on my iPad.

9

Aaron Duncan ✉

My girlfriend told me to get your app, put it on the iPad and started browsing. Liked the look of your basics. Solid stuff. Ordered some of your shirts and they fit great and are super soft. Now I can just order new shirts from you guys, no more going to the mall.

9

Andres Herrera ✉

The app is really good looking and super easy to use.

10

My new favorite way to spend an evening is browsing around on your new iPad app.

9

Katelyn Cook ✉

Found you through an ad on Facebook. The clothes looked great so I installed your app. Been really impressed. The quality, fit, and price are all super. Much cheaper than J.Crew and Madewell.

9

Nicholas James ✉

Downloaded the app a couple weeks ago when you were featured. Loved the new customer on-boarding experience, really solid orientation and I’m wearing my new t-shirt as I type this :)

9

Aubrey Ortiz ✉

This was my first order with you guys and it couldn’t have gone better. It’s always risky trying a new brand, but the denim I got was just the right fit and the wash looked exactly like it did in the app. Plus who can complain with free shipping and returns.

9

Cayden Long ✉

I love being able to browse all your awesome stuff on my couch with your new iPad app. The way I can just scroll forever is super cool.

10

Paisley Riley ✉

I used to shop on the weekends, but now I save a ton of time and can order straight from your app while riding the bus. So cool.

10

Lilly Holmes ✉

Used your new app to see what some of your new patterns would look like on my body, really neat stuff.

9

Kinley Weaver ✉

Best shopping app on my phone. I’ve even ordered stuff on the bus. Never thought I’d do that, but it’s just so easy.

9

Micah Simpson ✉

My order arrived super fast. UPS was at my doorstep the next day after ordering from your app. That doesn’t happen often. Keep it up!

9

Isaac Howell ✉

Best shopping experience I’ve had in a long time. App was super easy to use, checkout was quick, and everything arrived super fast. Love it.

8

Nathan Gordon ✉

Got the app after Apple featured it. Don’t shop much on my phone, but your app makes it super easy and fast. Love your cashmere sweaters. Getting them in every color.

9

Parker Nguyen ✉

Big fan. Been using your app since the beta. Changed the way I shop, since I can order in quick bursts and with free shipping I’m a bit addicted :)

10

Jayla Barrett ✉

First time buying cloths from my iPad but it was great. Love how you have videos of the models wearing the cloths. Makes it much easier to imagine how it will actually fit.

9

Christopher Silva ✉

Amazing app and clothes.

4

Wesley Garza ✉

Been trying to order for a couple days, but the app crashes every time I get to the checkout process. Just about to give up.

9

Bryce Bailey ✉

Being able to pin items straight from the app to my boards is great.

This is just a preview. Would you like to add this Smart Trend to your Trends?

Add this Trend Hide this Trend