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Trend NPS over time

Ease of use

Created by Delighted
30-day NPS
80
15 responses
Last 30 days
80%
12 Promoters
20%
3 Passives
0%
0 Detractors

Tracked keywords

  1. easy
    ellipsis
    Done

Excluded keywords

    15 responses

    7
    Luke Jordan ✉
    3 list
    a day ago

    Ordering from the app is super easy, and your search feature is fantastic, love being able to see everything by color. However, the confirmation email said it would arrive on Friday, but it didn’t come until Wednesday the following week. If you are going to offer free shipping make sure it arrives on time.

    8
    Nolan George ✉
    1 days ago

    I wear oxfords every day. Been wearing them for over 20 years. And now I’ve found the perfect oxford. Best fit and the price is amazing for the quality. Nice job. Only issue is the buttons come loose a bit easy.

    9
    Andres Herrera ✉
    3 list
    2 days ago

    The app is really good looking and super easy to use.

    10
    Camila Martinez ✉
    3 list
    2 days ago

    My boyfriend was super sweet and got me a gift certificate to your store for my birthday and I got a new pair of jeans. Love the way they hug my curves and the wash is just dark enough without being too dark. Plus the quality is incredible, other jeans at your price point are so thin and fray super easy.

    9
    Reagan Medina ✉
    3 list
    3 days ago

    The site is super fast, and I love the big images, makes it really easy to see the details and what the material will look like.

    10
    Bryson Walters ✉
    3 list
    4 days ago

    I’m a huge fan! I recently went to your store down the street and the experience was excellent! Everything was easy to find and the service was impeccable. Will definitely be shopping with you again.

    9
    Kinley Weaver ✉
    5 days ago

    Best shopping app on my phone. I’ve even ordered stuff on the bus. Never thought I’d do that, but it’s just so easy.

    9
    Steven Sims ✉
    3 list
    5 days ago

    I don’t make a ton of money, but I love to look good. You guys make it easy.

    10
    Stephanie Meyer ✉
    6 days ago

    Lifetime customer. My closet is filled with Hem & Stitch and I couldn’t be happier. The best thing is everything. You sweat the details from the site search being super easy to use to the crazy fast free shipping.

    9
    Isaac Howell ✉
    3 list
    7 days ago

    Best shopping experience I’ve had in a long time. App was super easy to use, checkout was quick, and everything arrived super fast. Love it.

    9
    Tanner Duncan ✉
    3 list
    8 days ago

    The site is really fast and easy to use. Got a bunch of t-shirts last month and a new pair of jeans just the other day. They are exactly the same color as on the site, that rarely happens.

    8
    Nathan Gordon ✉
    3 list
    8 days ago

    Got the app after Apple featured it. Don’t shop much on my phone, but your app makes it super easy and fast. Love your cashmere sweaters. Getting them in every color.

    10
    Declan George ✉
    3 list
    9 days ago

    Love your fast shipping and easy returns.

    9
    Nathan Holland ✉
    3 list
    10 days ago

    Used to buy a lot of clothes on the last minute sale sites, but returns were always a pain and getting my size was always hit or miss. Found Hem & Stitch a couple weeks ago and your prices are as good as the last minute sites and returns are really easy, but only needed to return a few things, but now I know my size with you all.

    10
    Mckenzie Garrett ✉
    11 days ago

    Everyone claims to have easy returns, but you actually do. I can’t tell you how many sites I’ve had to beg and plea with customer support to authorize a return. There’s none of that with you guys. I just stick the label you include in the box and drop it in the post. So great.

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