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Trend NPS over time

Retail Customers

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30-day NPS
62
185 responses
Last 30 days
73%
135 Promoters
16%
30 Passives
11%
20 Detractors

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      5. Purchase Experience
        Retail Store

      1924 responses

      9
      Bailey Dixon ✉
      3 list
      less than a minute ago

      I’ve been a customer for years. Love your stuff, the quality has been incredible year after year and tell everyone I know that they should be buying from Hem & Stitch.

      7
      Jason Rodriguez ✉
      3 list
      5 hours ago

      Not sure if the AC was broken or what but it was SUPER cold in the store. I live in California and it get’s hot, but it’s hard to shop when you’re shivering. Still, I did get a pretty killer sweater! I’ll come back in the winter when it’s warmer ;)

      10
      Jenna Mitchell ✉
      3 list
      6 hours ago

      I used to work and retail and so I know how tough it can be, your staff is just the best. Never had a bad interaction with them and they are super knowledgeable about the origin of the materials, construction, stock levels, discounts. It’s kinda crazy.

      9
      Jackson Lawson ✉
      3 list
      11 hours ago

      Don’t shop much, but when I do I can’t stand when things are out of stock. That’s never a problem with you guys. Always have what I want so I can get in and out, no fuss.

      9
      Carson Howard ✉
      3 list
      18 hours ago

      The quality of the clothing is excellent. My mother is a seamstress and she’s always commenting on the meticulous care given to the stitches on my Hem & Stitch sweaters. The store was closed the day I tried to visit, but I had the next day off so I came back.

      10
      Gabrielle Fleming ✉
      3 list
      20 hours ago

      When I shop online I end up returning half of the stuff I order, so it’s always nice when I can come into the store to make sure I love the color and fit. The staff is always really friendly and totally understands you gotta try on a lot of stuff to find the perfect piece.

      10
      Mila Montgomery ✉
      3 list
      23 hours ago

      Made a return the other day and it was really pleasant.

      10
      Gabriella Hanson ✉
      3 list
      a day ago

      Love your stores. From the music, to the staff, to the way you present all the garments. Every time I step in the store I feel inspired to dress better :)

      9
      Lyla Hoffman ✉
      a day ago

      Love being able to make returns at the store for the things I bought online. So much better than printing a return label and shipping it out. Plus I can walk out with something new on the spot.

      9
      Tristan Grant ✉
      3 list
      a day ago

      I had to return an online purchase, and I figured I’d just run down to your Palo Alto store. Your staff was able to make it happen, but they hadn’t processed an online return before, so it took a few minutes. It’s really convent to shop this way, so I’d suggest making the process a bit smoother, Well done though!

      10
      Camila Martinez ✉
      3 list
      2 days ago

      My boyfriend was super sweet and got me a gift certificate to your store for my birthday and I got a new pair of jeans. Love the way they hug my curves and the wash is just dark enough without being too dark. Plus the quality is incredible, other jeans at your price point are so thin and fray super easy.

      10
      Layla Lynch ✉
      3 list
      2 days ago

      Incredible value and quality for the price, plus the stores are always a great source of inspiration for the looks.

      3
      Cristian Baker ✉
      2 days ago

      Your Palo Alto store is freezing!! I only stayed about 3 minutes as I couldn’t stand it any longer. Are you trying to clear out your sweater stock?!? Seems fishy to me.

      9
      Andrew Mcdonald ✉
      3 list
      2 days ago

      I don’t like to spend much on my wardrobe, and so Hem & Stitch helps me stretch my budget and look great too.

      9
      Noah Vargas ✉
      2 days ago

      Bought a pair of fun swim trunks and am really happy. Picked them up at your shop in LA while on vacation. Will def seek you out when I get home too.

      10
      Gabriela Morrison ✉
      3 list
      2 days ago

      My favorite store. My boyfriend even tolerates it since you have those comfy leather chairs with interesting magazines for him to read while I explore.

      10
      Julia Diaz ✉
      3 list
      2 days ago

      Been a long time customer. Found you through your San Francisco shop. Wandered in one afternoon and have been hooked ever since. Now I buy on your site and in the store, just depends.

      9
      Elise Mckinney ✉
      3 list
      3 days ago

      Love everything you guys do.

      10
      Alana Perkins ✉
      3 list
      3 days ago

      Comfiest stuff in my closet is from Hem & Stitch. Plus my friends are always giving me compliments on my new items from you guys. Plus the new collection is really stunning. Can’t wait till I get to go to the store again to see what’s new.