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Email digests

Digests highlight a selection of feedback from the past day, week, or month, as well as your current Net Promoter Score. Daily digests are sent each morning. Weekly digests are sent Monday mornings. Monthly digests are sent on the first of the month.

CX digests

NPS
CES (5-point)
CSAT
5-star
Smileys
Thumbs
eNPS
PMF
CSAT (3-point)
CES

Trend digests

In order to create a Trend digest, your CX project must have one or more active Trends.

Project Trend Frequency
Create new digest

Digest recipients

All users control the frequency of their own digests.
Team members that are not Delighted users can be signed up to receive digests at a frequency you select.