Industry includes Wal-Mart, Gap, GameStop, 7-Eleven, True Value, Office Depot, AutoZone, Kohls, Dollar General, Apple Retail Store, Foot Locker, Macys, OReilly Auto Parts, Sears, RadioShack, Bed Bath & Beyond, eBay, Toys R Us, Kmart, Ross, Target, T.J. Maxx, Dollar Tree, Michaels, PetSmart, Advance Auto Parts, Best Buy, Amazon, CVS, Home Depot, Family Dollar, Marshalls, Rite Aid, BJs Wholesale Club, OfficeMax, Barnes & Noble, Costco, Ace Hardware, JCPenney, Old Navy, Walgreens, Staples, QVC, Lowes, Sams Club, and Nordstrom
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Industry low
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Industry average
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Industry high
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| Your NPS | Industry Average | Difference | Percentile | |
|---|---|---|---|---|
| Apr 2023 | 63 | 35 | +28 | 100th |
| May | 71 | 35 | +36 | 100th |
| Jun | 70 | 35 | +35 | 100th |
| Jul | 71 | 35 | +36 | 100th |
| Aug | 71 | 35 | +36 | 100th |
| Sep | 70 | 35 | +35 | 100th |
| Oct | 71 | 35 | +36 | 100th |
| Nov | 71 | 35 | +36 | 100th |
| Dec | 69 | 35 | +34 | 100th |
| Jan 2024 | 71 | 35 | +36 | 100th |
| Feb | 70 | 35 | +35 | 100th |
| Mar | 71 | 35 | +36 | 100th |
| Apr | 70 | 35 | +35 | 100th |
Data source: 2016 Net Promoter Score Benchmarks Study by the Qualtrics XM Institute (formerly Temkin Group).