Reports

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10
43
24
Your NPS
71
100th percentile
Low
High
Average

Health plans

Industry includes Aetna, Anthem, Humana, Coventry Health Care, Blue Shield of California, Health Net, Highmark, CIGNA, Medicare, United Healthcare, Kaiser Permanente, Medicaid, and TriCare

Industry low
Industry average
Industry high
Your NPS Industry Average Difference Percentile
Jan 2025 63 24 +39 100th
Feb 71 24 +47 100th
Mar 70 24 +46 100th
Apr 71 24 +47 100th
May 71 24 +47 100th
Jun 70 24 +46 100th
Jul 71 24 +47 100th
Aug 71 24 +47 100th
Sep 69 24 +45 100th
Oct 71 24 +47 100th
Nov 70 24 +46 100th
Dec 71 24 +47 100th
Jan 2026 70 24 +46 100th

Data source: 2016 Net Promoter Score Benchmarks Study by the Qualtrics XM Institute (formerly Temkin Group).