Reports

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33
63
48
Your NPS
71
100th percentile
Low
High
Average

Auto dealers

Industry includes GM, BMW, Honda, Cadillac, Ford, Buick, Chevrolet, Nissan, Volkswagen, Hyundai, Audi, Chrysler, Subaru, Jeep, Kia, Dodge, Toyota, Mazda, Mercedes-Benz, and Lexus

Industry low
Industry average
Industry high
Your NPS Industry Average Difference Percentile
Aug 2024 63 48 +15 100th
Sep 71 48 +23 100th
Oct 70 48 +22 100th
Nov 71 48 +23 100th
Dec 71 48 +23 100th
Jan 2025 70 48 +22 100th
Feb 71 48 +23 100th
Mar 71 48 +23 100th
Apr 69 48 +21 100th
May 71 48 +23 100th
Jun 70 48 +22 100th
Jul 71 48 +23 100th
Aug 70 48 +22 100th

Data source: 2016 Net Promoter Score Benchmarks Study by the Qualtrics XM Institute (formerly Temkin Group).