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Reports

Over time Snapshot Pivot table Additional questions Benchmarks
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30
49
40
Your NPS
71
100th percentile
Low
High
Average

Investments

Industry includes Vanguard, E*TRADE, Scottrade, Wells Fargo Advisors, Morgan Stanley Wealth Management, Merrill Lynch, Edward Jones, Ameriprise Financial, TD Ameritrade, Capital One 360, Fidelity Investments, and Charles Schwab

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Industry low
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Industry average
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Industry high
Your NPS Industry Average Difference Percentile
Feb 2024 63 40 +23 100th
Mar 71 40 +31 100th
Apr 70 40 +30 100th
May 71 40 +31 100th
Jun 71 40 +31 100th
Jul 70 40 +30 100th
Aug 71 40 +31 100th
Sep 71 40 +31 100th
Oct 69 40 +29 100th
Nov 71 40 +31 100th
Dec 70 40 +30 100th
Jan 2025 71 40 +31 100th
Feb 70 40 +30 100th

Data source: 2016 Net Promoter Score Benchmarks Study by the Qualtrics XM Institute (formerly Temkin Group).