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Reports

Over time Snapshot Pivot table Additional questions Benchmarks
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31
53
40
Your NPS
71
100th percentile
Low
High
Average

Major appliances

Industry includes Whirlpool, GE, Electrolux, Fujitsu, Toshiba, Hitachi, Bosch, Samsung, LG, and Haier

•
Industry low
•
Industry average
•
Industry high
Your NPS Industry Average Difference Percentile
Nov 2023 63 40 +23 100th
Dec 71 40 +31 100th
Jan 2024 70 40 +30 100th
Feb 71 40 +31 100th
Mar 71 40 +31 100th
Apr 70 40 +30 100th
May 71 40 +31 100th
Jun 71 40 +31 100th
Jul 69 40 +29 100th
Aug 71 40 +31 100th
Sep 70 40 +30 100th
Oct 71 40 +31 100th
Nov 70 40 +30 100th

Data source: 2016 Net Promoter Score Benchmarks Study by the Qualtrics XM Institute (formerly Temkin Group).