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18
55
37
Your NPS
71
100th percentile
Low
High
Average

Airlines

Industry includes US Airways, Spirit, American, United, Virgin America, Southwest, Alaska, Delta, AirTran, and JetBlue

Industry low
Industry average
Industry high
Your NPS Industry Average Difference Percentile
May 2024 - 37 - -
Jun - 37 - -
Jul - 37 - -
Aug - 37 - -
Sep - 37 - -
Oct - 37 - -
Nov - 37 - -
Dec 63 37 +26 100th
Jan 2025 71 37 +34 100th
Feb 70 37 +33 100th
Mar 71 37 +34 100th
Apr 71 37 +34 100th
May 71 37 +34 100th

Data source: 2016 Net Promoter Score Benchmarks Study by the Qualtrics XM Institute (formerly Temkin Group).