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Reports

Over time Snapshot Pivot table Additional questions Benchmarks
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-5
28
11
Your NPS
71
100th percentile
Low
High
Average

TV service

Industry includes Comcast, DirecTV, AT&T, Cablevision Optimum, Bright House Networks, Time Warner Cable, Charter Communications, Verizon, Dish Network, and Cox Communications

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Industry low
•
Industry average
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Industry high
Your NPS Industry Average Difference Percentile
Sep 2024 63 11 +52 100th
Oct 71 11 +60 100th
Nov 70 11 +59 100th
Dec 71 11 +60 100th
Jan 2025 71 11 +60 100th
Feb 70 11 +59 100th
Mar 71 11 +60 100th
Apr 71 11 +60 100th
May 69 11 +58 100th
Jun 71 11 +60 100th
Jul 70 11 +59 100th
Aug 71 11 +60 100th
Sep 70 11 +59 100th

Data source: 2016 Net Promoter Score Benchmarks Study by the Qualtrics XM Institute (formerly Temkin Group).